Consumer and Wealth AML Operations - CIM Operations Analyst
About The Position
The CIM Operations Analyst supports risk-based operational processes through the timely and accurate review, investigation, resolution, and escalation of alerts. The role applies established procedures and sound judgment to mitigate risk, maintain regulatory and policy compliance, provide quality operational support, and identify opportunities to strengthen controls and process effectiveness. The analyst reviews alerts related to Account Closure Recommendation (ACR), Customer Identification Program (CIP), Customer Due Diligence (CDD), and TIN applied. Daily work covers reviewing and researching initial alerts, managing alerts to closure, and responding to inquiries. The role processes routine and standard alerts through applications and email, routing them to the appropriate front line unit according to established procedures. It also provides timely, effective, and efficient operational support to assigned areas, internal business partners, and/or external customers and clients. The analyst supports internal Quality Assurance reviews, contributes to procedure reviews and enhancements, shares feedback about trends and risks, and collaborates with cross-functional partners to resolve alerts and align work with operational priorities. The position is based at the listed Pennington, New Jersey location, with Bank of America’s in-office culture and role-specific flexibility described in the posting. It is a first-shift role scheduled for 40 hours per week.
Requirements
- At least 1 year of operational experience.
- Minimum intermediate Excel and Word skills.
- Strong written and oral communication skills.
- Strong problem-resolution and decision-making skills.
- Attention to detail and completeness for record retention.
- Highly motivated mindset.
- Ability to adapt to change in a highly regulated industry.
- Collaborative mindset.
- Analytical thinking.
- Experience utilizing Client Profile, Finder, Client Document Online (CDOL), Bridge screens (KDI, DQS, KDR), DGUI, Interact, LexisNexis, SharePoint, and Global Policy Source (GPS).
- High school diploma, GED, secondary school, or equivalent.
Nice To Haves
- Bachelor’s degree or equivalent experience.
- Microsoft Access skills.
Responsibilities
- Review alerts related to Account Closure Recommendation (ACR), Customer Identification Program (CIP), Customer Due Diligence (CDD), and TIN applied in accordance with regulatory and internal policy requirements.
- Investigate and resolve alerts by researching and analyzing client data and accurately documenting findings.
- Support internal Quality Assurance reviews to ensure consistency, accuracy, and compliance with established procedures.
- Participate in reviewing and enhancing procedures, identifying opportunities to strengthen controls and improve efficiency.
- Provide constructive feedback to peers and leadership on trends, risks, and process improvement opportunities.
- Identify potential issues, think critically and proactively, and recommend solutions beyond standard processes.
- Collaborate with cross-functional partners to ensure timely alert resolution and alignment with operational priorities.
- Maintain focus on risk mitigation, client experience, and regulatory compliance.
- Process routine and standard alerts through applications and email, routing them to the appropriate front line unit according to established procedures.
- Review and research initial alerts, manage alerts to closure, and respond to inquiries.
- Provide timely, effective, and efficient operations support to assigned areas, internal business partners, and/or external customers and clients.
Benefits
- Benefits eligibility.
- Paid time off.
- Resources and support for employees’ physical, emotional, and financial wellness.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
