Onsite Chromatography Laboratory Instrument Specialist II

Thermo Fisher Scientific • Cambridge, MA

3d • Onsite

About The Position

Unity Lab Services (ULS), part of Thermo Fisher Scientific, provides integrated solutions, instrument services, and enterprise services. The Chromatography Laboratory Instrument Specialist II manages service support and customer relationships at a customer site in Cambridge, Massachusetts. The role performs repairs, installations, preventative maintenance, and troubleshooting on HPLC, UPLC, and FPLC systems and other laboratory equipment. The specialist represents Thermo Fisher Scientific professionally in customer laboratories and supports customer needs while maintaining accurate service records and company assets.

This is a site-based role requiring independent work at a customer location. The environment includes laboratory and office settings, cold rooms and freezers, possible exposure to hazardous or toxic materials, and use of personal protective equipment. Extensive walking or standing may be required for 75–85% of the day. The stated schedule is standard Monday through Friday.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in maintenance, troubleshooting, and repair services for HPLC, UPLC, and FPLC chromatography systems; strong end-user experience may be considered.
• Ability to diagnose and resolve problems with sophisticated electromechanical instrumentation in a commercial scientific laboratory environment.
• Ability to work on a wide range of equipment; experience with incubators, centrifuges, freezers, and liquid chromatography is beneficial.
• Strong interpersonal and customer-service skills, with the ability to communicate effectively with a wide variety of people.
• Proficiency in service administrative and business functions.
• Ability to read, interpret, and analyze component layout drawings, assembly drawings, and wiring and labeling diagrams.
• Ability to prioritize repair calls, preventive maintenance, and installations and establish realistic schedules.
• Ability to independently resolve routine customer satisfaction problems and work as part of a group to accomplish individual and team objectives.
• Ability to safely lift 50 pounds with assistance on occasion and lift and carry 25–30 pounds continuously throughout the day on occasion.
• Ability to bend, squat, stretch, and reach daily in a service function.
• Regular and reliable attendance and motor skills appropriate to the task.
• Ability to work the hours required to get the job done.
• Ability to work independently within a customer location.

Nice To Haves

• Bachelor of Science degree in Life Sciences, Electronics, or equivalent experience.
• Mass spectrometry experience.
• Experience with incubators, centrifuges, freezers, or liquid chromatography.

Responsibilities

• Perform onsite repair, maintenance, and troubleshooting of HPLC, UPLC, and FPLC systems and other desktop laboratory equipment.
• Repair additional customer assets as needed.
• Represent Thermo Fisher Scientific and Unity Lab Services professionally in customer laboratories and other dealings with internal and external customers.
• Communicate effectively with customers and other Service Engineers.
• Respond to customer service requests through the customer’s service scheduling software or CMMS data system.
• Acknowledge service requests promptly and contact end users to schedule services that meet customer needs and entitlements.
• Communicate service schedules to Customer Administration and the Supervisor.
• Prioritize and multitask onsite workload and customer requirements as designated by the manager or lead.
• Seek assistance from peers when unable to meet customer expectations promptly.
• Close out service activities using administrative tools and maintain accurate records, including documenting service calls daily upon completion.
• Maintain company assets, including tools, inventory, and laptop computer, in good working condition.
• Perform installations, relocations, calibrations, preventive maintenance, troubleshooting, repair, and technical support.
• Perform other duties as assigned.

Benefits

• Variable annual bonus may be available based on company, team, and/or individual performance results, in accordance with company policy.
• Choice of national medical and dental plans and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours of paid time off and 10 paid holidays annually.
• Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.
• Accident and life insurance, and short- and long-term disability in accordance with company policy.
• Competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan offers eligible colleagues the opportunity to purchase company stock at a discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED