Laboratory & Instrument Systems Support Specialist

TekWissen • Berkeley, CA

3d • Onsite

About The Position

Provide embedded, hands-on IT support for laboratory instruments and their management. Ensure reliable connectivity to historians and other middleware by engaging with IT support, resolving issues in a timely manner, and coordinating clearly among laboratory users, IT/OT teams, application owners, and vendors. This is a 12-month temporary assignment based onsite in Berkeley, California.

Requirements

• Bachelor's degree or equivalent experience in information technology, engineering, automation, laboratory systems, or a related discipline.
• Solid understanding of computers and Windows operating systems.
• Ability to learn complex laboratory workflows and translate scientific needs into clear technical requirements.
• Strong ownership, customer focus, documentation discipline, vendor management, and cross-functional communication skills.
• Excellent communication skills and ability to work collaboratively in a team environment.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Responsibilities

• Serve as the primary on-site contact for laboratory IT and instrument-computer issues, providing rapid triage, troubleshooting, and escalation.
• Use internal and external IT systems and resources—including local IT, global IT, online support, IT security, and IT management—to operate independently.
• Manage laboratory computers, including inventory, basic troubleshooting, PC replacement, software upgrades, and coordination with IT groups to resolve problems.
• Improve the laboratory digital systems landscape in cooperation with IT teams, connectivity experts, and scientists; design new systems, implement third-party software, and interface with data storage systems.
• Manage incidents end to end across service desks, IT/OT teams, application owners, and vendors; challenge handoffs, escalate stalled tickets, and track issues through closure.
• Monitor and optimize data flow processes to ensure data integrity and availability.
• Document processes and procedures related to digital enablement and data management.
• Stay updated on developments in laboratory technology and data management solutions.

What This Job Offers

• Job Type: Full-time