Onsite Chromatography Laboratory Instrument Specialist II

Thermo Fisher Scientific • Cambridge, MA

5d • $32 - $49 • Onsite

About The Position

Unity Lab Services (ULS), a part of Thermo Fisher Scientific, provides integrated solutions, instruments, and enterprise services. The Chromatography Laboratory Instrument Specialist II provides onsite service support and customer relationship management at a customer location in Cambridge, Massachusetts. The role performs repairs, installations, preventative maintenance, and troubleshooting for chromatography systems and other laboratory equipment, while representing Thermo Fisher Scientific professionally in customer laboratories. The position is site based and has not been approved for relocation.

The specialist responds to service requests, coordinates and communicates service schedules, prioritizes customer needs, documents completed work, and maintains company tools and other assets. The role requires working independently at a customer site and may involve extensive walking and standing, handling laboratory equipment, and working around hazardous or chemical-based materials while using appropriate personal protective equipment.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience maintaining, troubleshooting, and repairing HPLC, UPLC, and FPLC chromatography systems; strong end-user experience may be considered.
• Ability to diagnose and resolve problems with sophisticated electromechanical instrumentation in a commercial scientific laboratory environment.
• Strong interpersonal and customer-service skills, with the ability to communicate effectively with a wide variety of people.
• Proficiency in service administrative and business functions.
• Competency in installations, relocations, calibrations, preventive maintenance, troubleshooting and repair, and technical support.
• Ability to read, interpret, and analyze component layout drawings, assembly drawings, wiring diagrams, and labeling diagrams.
• Ability to prioritize repair calls, preventive maintenance, and installations and establish realistic schedules.
• Ability to independently resolve routine customer satisfaction problems and work as part of a group toward individual and team objectives.
• Ability to work independently within a customer location.
• Ability to safely lift 50 pounds with assistance on occasion and lift and carry 25–30 pounds continuously throughout the day on occasion.
• Ability to bend, squat, stretch, and reach daily as part of service work.
• Regular and reliable attendance, appropriate motor skills, and ability to work the hours required to complete the job.

Nice To Haves

• Bachelor of Science degree in Life Sciences, Electronics, or equivalent experience.
• Mass spectrometry experience.
• Experience with a wide range of equipment, such as incubators, centrifuges, and freezers; liquid chromatography experience is a plus.

Responsibilities

• Perform onsite repair, maintenance, and troubleshooting of HPLC, UPLC, and FPLC systems and other desktop laboratory equipment.
• Perform instrument repairs on additional customer assets as needed.
• Represent Thermo Fisher Scientific as an advocate in customer laboratories and conduct customer interactions professionally.
• Communicate effectively with customers and other Service Engineers.
• Respond to service requests through the customer service scheduling software (CMMS).
• Acknowledge requests promptly and contact end users to schedule services in line with customer needs and entitlements.
• Communicate service schedules to Customer Administration and the Supervisor.
• Prioritize and multitask onsite workload and customer requirements as designated by the manager or lead.
• Seek peer assistance when unable to quickly meet customer expectations.
• Close out service activities using administrative tools and maintain accurate records, including documenting service calls daily upon completion.
• Maintain company assets, including tools, inventory, and laptop computer, in good working condition.
• Perform other miscellaneous duties as assigned.

Benefits

• Choice of national medical and dental plans and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours of paid time off (PTO) and 10 paid holidays annually.
• Paid parental leave, including 3 weeks for bonding and 8 weeks for caregiver leave.
• Accident and life insurance.
• Short- and long-term disability in accordance with company policy.
• Competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP), offering eligible colleagues the opportunity to purchase company stock at a discount.
• The position may be eligible for a variable annual bonus based on company, team, and/or individual performance results, in accordance with company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED