Child Support Systems Program Business Analyst / SME

Computer Task Group, Inc•UNAVAILABLE, UNAVAILABLE

1d•Remote

About The Position

CTG is seeking to fill a Child Support Systems Program Business Analyst / SME position for our client. This is a remote, 12-month contract role. The position involves serving as a Child Support Enforcement (CSE) Subject Matter Expert to support program-level business analysis and system modernization initiatives. Key responsibilities include leading requirements gathering, business process analysis, and solution definition for both legacy and modernized child support systems. The role also entails defining and documenting system interfaces, supporting modernization efforts like legacy-to-SQL migration, data cleanup, and conversion planning. Collaboration with technical teams, business stakeholders, and state agencies is crucial for translating business needs into system requirements. Additionally, the role requires developing executive-level presentations to communicate program status, risks, and recommendations, as well as supporting QA efforts by developing and validating acceptance criteria and test cases. Ensuring alignment with federal OCSE reporting and compliance requirements is also a key duty.

Requirements

Extensive experience with Child Support Enforcement systems (legacy and modernized).
Strong expertise in system interfaces, data mappings, file layouts, and integration requirements.
Proven Business Analysis experience with program-level leadership and stakeholder engagement.
Child support agency domain expertise with understanding of operational and regulatory requirements.
Experience with modernization initiatives, including data migration, cleanup, and SQL-based environments.
Ability to develop executive-level communications and presentations.
Experience supporting QA teams and defining acceptance criteria.
Strong problem-solving, communication, and collaboration skills in fast-paced environments.
8+ years of Business Analysis experience, preferably in government or large enterprise environments.
Direct experience supporting Child Support Enforcement programs and system implementations.
Experience with legacy system analysis and modernization/migration projects.
Experience working with technical teams on interface and data integration design.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

Prior involvement in OCSE-related reporting or compliance initiatives preferred.
Bachelor’s degree in Business, Information Systems, Computer Science, or related field preferred.
Equivalent combination of education and relevant experience accepted.

Responsibilities

Serve as a Child Support Enforcement (CSE) Subject Matter Expert supporting program-level business analysis and system modernization initiatives.
Lead requirements gathering, business process analysis, and solution definition across legacy and modernized child support systems.
Define and document system interfaces, including data mappings, file layouts, integration requirements, and data conversion specifications.
Support child support system modernization efforts, including legacy-to-SQL migration, data cleanup, and conversion planning.
Collaborate with technical teams, business stakeholders, and state agencies to translate business needs into actionable system requirements.
Develop executive-level presentations and storytelling materials to communicate program status, risks, and recommendations.
Review and support QA efforts, including development and validation of acceptance criteria and test cases.
Ensure alignment with federal OCSE reporting and compliance requirements.