Child Support Program Manager

Kings County•Hanford, CA

13h•Onsite

About The Position

Kings County Child Support Services is currently seeking qualified individuals for the position of: CHILD SUPPORT PROGRAM MANAGER. Kings County is seeking a dynamic and mission-driven Child Support Program Manager to lead and support essential services that strengthen families and improve the well-being of children in our community. In this pivotal role, you will guide program operations, oversee staff, and ensure compliance with state and federal requirements while driving effective and compassionate service delivery. You’ll collaborate with internal teams, partner agencies, and the public to advance child support programs that promote stability, accountability, and positive outcomes for families. If you are an experienced leader with strong analytical skills, a commitment to public service, and a passion for making a meaningful difference in the lives of children and parents, we encourage you to apply.

Requirements

Equivalent to a bachelor’s degree from an accredited college or university with major coursework in public or business administration or a closely related field.
Four (4) years of increasingly responsible experience administering and/or supervising child support program operations, including one (1) year in a supervisory capacity within a child support agency or an equivalent public agency.
Possession of a valid California driver’s license issued by the Department of Motor Vehicles at the time of appointment.
Qualify for security clearance through a background investigation and fingerprint check, which includes a credit check.
Ability to work irregular hours as necessary and travel within and outside the County.

Nice To Haves

Additional experience may substitute for up to two (2) years of education.

Responsibilities

Assumes management responsibility for child support programs, staff, projects, and strategies; develops and coordinates services and activities that promote the child support program and further the mission of the department.
Evaluates and monitors service delivery and communicates findings to upper management; implements changes to improve efficiency and service quality; maximizes effectiveness of program operations and ensures alignment with the department’s mission; recommends and implements goals and objectives, policies, procedures, work standards, and internal controls.
Participates in the development, administration, and oversight of program and/or department budget; determines funding needed for equipment, materials, and supplies; ensures compliance with budgeted funding.
Participates in the selection of, trains, motivates, and evaluates assigned personnel; works with employees to correct deficiencies; recommends and implements discipline and termination procedures.
Directs the collection and compilation of data and narratives for program evaluation; prepares reports for submission to department management, state department, and oversight agencies on program metrics and outcomes; takes action on program evaluation outcomes as directed by management.
Continuously interprets laws and regulations to determine relevancy to program operations and services; affirms program compliance or recommends measures and/or program modifications to ensure compliance with laws and regulations; consults with department legal staff as necessary.
Prepares a variety of administrative and technical reports, as well business correspondence and presentations; presents reports to internal and external stakeholders; conducts outreach presentations to community and advocacy groups.
Serves as a staff resource by providing consultation and guidance to staff or other County management and employees with respect to service delivery or operational effectiveness issues.
Works with internal County staff and external agencies, community groups, contractors, and other public and private organizations to determine needs for shared services and collaborative projects.
Ensures that information regarding services and policies is provided accurately and thoroughly to interested parties and responds to sensitive complaints from the community and County staff.
Serves as a liaison with other County departments, divisions, outside agencies, and the community; provides staff support to commissions, committees, work groups, and task forces as necessary.
Attends meetings, conferences, workshops, and training sessions; reviews publications and related material to remain current on programs, regulations, policies, procedures, and new developments related to the child support program.
Performs related duties as assigned.

Benefits

CalPERS Retirement
Fully paid PPO insurance premiums, including medical, dental, vision and chiropractic insurance coverage for the employee and their eligible dependents.
Onsite Employee Health Center (Monday - Friday) for employees and eligible dependents on County health insurance, without need to use sick or other leave for personal appointments.
$40,000 term life/accident insurance.
Paid vacation and sick leave
An additional 80 hours of management leave each fiscal year (or pro-rated upon hire date), which may be cashed out at the employees option.
Deferred Compensation Plan, which includes a match up to $3,500 per year for every three dollars contributed by the employee.
Longevity pay beginning at 10 years of service.
11.5 paid holidays annually, along with an additional 3.5 paid days when the County participates in the Holiday Closure.
Access to the County's Employee Assistance Program.
Access to Kings County's Assist-to-Own Down Payment Assistance Program.