Child Support Specialist

Green Lake County•Green Lake, WI

2d•Onsite

About The Position

To investigate and manage child support cases. This is a public service position. Employees are required to be courteous, cooperative and respectful at all times with the public and clients. This includes establishing and maintaining courteous, cooperative and respectful working relationships with other employees, supervisors and public officials.

Requirements

High School diploma.
Minimum of 5 years of experience in increasingly responsible positions involving family law, extensive computer usage, investigation and dealing with the public.
A thorough knowledge of modern office practices and procedures.
Ability to obtain information through use of interview techniques.
Knowledge of legal terms and definitions, as well as knowledge of child support laws as they pertain to establishment, collections, court procedures, welfare rules and regulations.
Understanding of investigative techniques and procedures.
Ability to establish and maintain effective working relationships.
Skill in debt investigation and collection.
Ability to relate to people from varied backgrounds.
Ability to obtain cooperation from others in situations of conflicting goals or values
Skill in dealing tactfully, objectively, and effectively with responsible parties in the collection of debts.
Ability to evaluate information and exercise judgment to make recommendations
Considerable knowledge and skill in computer operation.
Ability to quickly learn and use new computer software programs.
Skill in the use of general office equipment including but not limited to telephone, copy machine, calculator, typewriter, personal computer, printer, fax machine and automobile.

Nice To Haves

Experience working independently is preferred.

Responsibilities

Telephone Answer & Log telephone calls in writing and in the KIDS computer system
Locate Location of absent parent(s)
Employment of absent parent(s)
Information gathering activities to assist in preparation for court
Information gathering activities regarding income
Information gathering activities regarding health insurance
Initiate Review information received from IV-A regarding new cases and updates to existing cases, and do the necessary work involved.
Send required information to new customers / payers
Establish child support orders and health insurance orders by negotiating out of court settlements with attorneys and clients or through court action.
Review and adjust existing child support and health insurance orders, as required by law.
Enforce child support orders obtained between the parties or ordered by the court / family court commissioner.
Analyze KIDS system financial records for accuracy.
Identify errors in allocation, distribution, and disbursement of child support payments and take appropriate corrective action.
Data entry – Case Management and fiscal
Court order entry
Health Insurance order entry
Health insurance information entry
Use the KIDS statewide child support computer system to produce documents and letters.
Enter and disposition events, update employment, income and other verified information.
Maintain work lists.
Preparation of legal documents, including, but not limited to: service of process documents, income withholding documents, stipulations and court orders. Some court motions, affidavits, orders to show cause, criminal documents and interstate documents may be involved.
Suspend Recreational and Professional Licenses, as appropriate, after consulting with Manager.
Seize bank accounts, when appropriate, after consulting with Administrator
Fiscal, employment, and health insurance information gathering activities to assist in preparation for court.
Establish working relationships with other County and State agencies, such as the IV-A Department, Probation Officers, Social Workers, Sheriff’s Department, Clerk of Court, Circuit Court, District Attorney and private attorneys.
Monitor cases for payments and take appropriate enforcement actions when necessary.
Provide health insurance information to customers.
Retrieve and work daily reports.
Verification of employment upon receipt of information.
Investigate reports of missing payments.
Reconciliation of child support accounts.
Calculate and prepare arrearage affidavits.
Receipt and forward over the counter and mail-in child support payments.
Prepare and forward Housing Authority income verification requests.
Prepare and provide child support account statements, upon request.
Prepare vouchers.
Order and maintain office supplies.
Create and maintain Excel spreadsheets as needed.
Scan all documents into the Laserfiche imaging system, as appropriate.
General Filing.
Purge old files, when appropriate.
Record actions as required.
Provide information to general public.
Attend ongoing job-related continuing education training classes.
Read and understand all child support related materials provided by the State and Federal Government.
Assist the State of Wisconsin Bureau of Child Support with projects, upon request.