Child Support Professional - 0009Y - Sat-Sun 8AM-4PM
About The Position
The Child Support Professional is a member of the Community Residence Program team who helps create a safe, structured, and therapeutic environment for children and adolescents with serious emotional disturbances. Reporting to the Program Supervisor/Social Worker and the Program Director, the role provides direct care, supervision, emotional support, and guidance through daily routines, structured activities, and meaningful relationships. The professional models positive behavior and healthy coping skills and supports residents’ personal growth and independence using a patient, consistent, and trauma-informed approach that balances empathy with accountability. The role includes personalized supervision; teaching daily living, social, and independent living skills; supporting residents’ emotional and behavioral needs; participating in service planning; and encouraging family involvement and reunification when appropriate. It also involves accompanying and transporting residents to appointments, school, and activities; supporting medication adherence under clinical supervision; maintaining a safe, organized, home-like environment; and completing required documentation and incident reports. Staff attend meetings and training, participate in program events, follow applicable union work rules and OMH ratio regulations, and remain awake and alert throughout their shifts. Breaks are not guaranteed due to ratio requirements and require supervisor approval; staff are paid for all hours worked.
Requirements
- High school diploma or equivalent.
- Experience working with children who have emotional or behavioral challenges.
- Valid New York State driver’s license.
- Patience, empathy, and commitment to supporting youth through personal growth and recovery.
- Ability to follow applicable union work rules and OMH ratio regulations and remain awake and alert throughout the shift.
Nice To Haves
- Associate’s degree, preferably in human services or a related field.
- Experience working with children with emotional or behavioral needs.
Responsibilities
- Provide individualized supervision and care, ensuring residents’ safety, well-being, and emotional stability.
- Model positive behavior, professionalism, and respect, reinforcing program values.
- Use strength-based and trauma-informed techniques to build trust and promote resilience.
- Teach daily living, social, and independent living skills; document progress and celebrate accomplishments.
- Help maintain a nurturing, structured therapeutic environment that supports emotional regulation, positive interaction, and personal growth.
- Participate in household routines and coach residents in cleaning, laundry, shopping, meal planning, meal preparation, and organization.
- Participate in treatment and service planning meetings and contribute observations related to residents’ goals.
- Accompany and transport residents to appointments, school, and recreational activities while maintaining their safety.
- Encourage and facilitate family involvement and support reunification and stability when appropriate.
- Provide informal counseling, mentorship, and emotional support to help residents develop coping strategies, communication skills, and confidence.
- Support adherence to prescribed medication schedules according to established protocols and under clinical staff supervision.
- Assist residents with emotional and behavioral challenges and intervene calmly and effectively during crises or conflicts.
- Complete required reports, logs, and other documentation accurately and on time; promptly report incidents and unusual occurrences.
- Attend staff meetings and training sessions and participate in special events, including the annual Family Bonds Retreat.
- Follow work rules and regulations in the current union Collective Bargaining Agreement.
- Comply with OMH staff-to-resident ratio regulations: 3:1 during awake hours and 4:1 during overnight hours.
- Remain awake and alert at all times while working; sleeping is not permitted.
- Perform other duties as assigned and contribute to a collaborative team culture.
Benefits
- Medical, dental, and vision coverage.
- 401(k) retirement plan with matching.
- Paid time off, holidays, and personal days.
- Free and low-cost gym and wellness access and support.
- Ongoing professional development and career advancement opportunities.
- Competitive hourly rate based on experience.
- Collaborative team environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
