Child Support Enforcement Consultant

State of Louisiana • Baton Rouge, LA

9h • Onsite

About The Position

This position serves as the primary Program Integration contact for the Baton Rouge and Covington regions, working closely with State Office staff, field offices, and District Attorney offices to support compliance and the consistent application of policy. Typical duties include answering policy questions, reviewing cases and referrals, participating in meetings, developing training materials, and assisting with system-related issues.

Requirements

• Six years of experience in child support enforcement; OR Six years of full-time work experience in any field plus three years of experience in child support enforcement; OR A bachelor’s degree plus three years of experience in child support enforcement; OR A master's degree plus two years of experience in child support enforcement.
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Nice To Haves

• Building and Supporting Teams: The ability to combine one's actions and efforts with others to work toward achieving a common goal
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.

Responsibilities

• Provides direct monitoring of DA contracts to ensure services are provided as required by the contract and as set forth by federal and state laws and regulations and agency policy.
• Report and discuss error trends with management in order to determine the need for training as well as a corrective action plan.
• Monitor escalated customer service reports and work directly with DA management to resolve customer service issues.
• Coordinate with Field staff and Systems section to identify system enhancements that benefit the front-line staff and streamline operations.
• Coordinate with CSE Management to produce and implement a corrective action plan to address data reliability and performance related deficiencies and to increase awareness of current policy and procedure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level