Child Support Legal Technician - Enforcement

Weld County Government•Greeley, CO

8d•$29 - $38•Hybrid

About The Position

This position actively manages and monitors a child support caseload of 500-600 cases, enforcing child support orders using legal and administrative remedies. The primary work location is at the Chase Building in Greeley, CO, but is subject to change. Occasional travel throughout Weld County is required. This position is in-person but may be eligible for occasional teleworking options after successful completion of initial training and demonstration of quality work performance. Reliable, predictable attendance within department business hours of 8:00 am to 5:00 pm, Monday through Friday, is expected. The ideal candidate will be a self-starter who takes initiative, works proactively, is highly organized, demonstrates the ability to prioritize effectively, and is detail-oriented, consistently producing accurate and thorough work.

Requirements

High School Diploma/GED
4 years full-time business or clerical experience in an office environment including extensive customer service, telephone use and computer experience.
2 years work experience which must include legal secretarial, paralegal experience or collections work experience.
Ability to enter data into several different computer programs.
Ability to learn and apply new computer skills on a regular basis.
Knowledge of computer programs such as Microsoft Windows and Word, Excel, and Outlook.
Ability to read and comprehend instructions, correspondence, legal documents, and department policies and procedures.
Ability to correspond verbally and in writing.
Ability to effectively communicate in both one-on-one and small group settings with customers, clients, and other employees of the organization.
Ability to apply math concepts and calculations in the work environment.
Ability to apply common sense to problem-solve in a work environment.
Ability to adapt to a fast-paced, high-volume and ever-changing work environment and be able to handle high-stress situations.
Must adhere to strict guidelines regarding confidentiality guidelines and appropriate release of information.
Must pass criminal background check prior to employment start date.
Must pass Department of Human Services background checks prior to employment start date.
Must pass a CBI/FBI fingerprint check prior to employment start date and will continue to be subject to CBI/FBI monitoring throughout employment.
Must obtain Paralegal Certificate within first 12 months of employment if not certified upon hire.
Must obtain Automated Enforcement Remedies Certification within the first 12 months of employment.
Must have a valid Driver’s License and Liability Insurance.
Must pass a Motor Vehicle Record (MVR) evaluation and if hired, will be subject to continuous monthly MVR monitoring.
Must provide own transportation and be willing to travel as needed to meet the essential functions of the position.
Must pass a pre-employment drug screening. Employment is contingent upon successfully passing the screening in accordance with Weld County policy.

Nice To Haves

Associate's Degree or higher.
Experience in collections.
Experience in legal document preparation.
Experience with County or State Child Support Services programs.

Responsibilities

Assess case information to determine appropriate administrative and legal courses of action.
Accurately determine case balances by performing arrears calculations, analyzing financial data, and negotiating payment agreements and settlements.
Analyze and work system generated reports, alerts, calendar reviews, and locate responses.
Update Automated Child Support Enforcement System (ACSES) with all actions performed on the case.
Perform manual locate on parties utilizing all available resources.
Meet collection goals set by division leadership and state office.
Prioritize and organize tasks to maximize efficiency and productivity.
Review complex legal documents, including child support/maintenance orders, stipulations, modifications, parenting plans, etc., to ensure the Automated Child Support Enforcement System (ACSES) reflects accurate information.
Complete quality reviews on cases to ensure rules and regulations are followed for the life of the case.
Enforce child support and medical orders on 500-600 cases.
Review and interpret court orders and accurately input data into the Automated Child Support Enforcement System (ACSES).
Work with division leadership to analyze and interpret legal documents with assistant county attorney and prepare legal documents.
Assist county attorney at court hearings, either virtually or in person, including testifying and providing evidence.
Meet contempt filing goals set by division leadership.
Communicate with parents, attorneys, courts, employers, and the public in a professional manner designed to encourage participation.
Educate and share knowledge of the child support program with the public and other divisions within the department.
Respond timely and accurately to all inquiries.
Work closely with assistant county attorney, division leadership, peers, and state office to problem-solve complex cases.
Use critical thinking and available department and statewide resources to resolve complex situations.
Adhere to strict confidentiality guidelines regarding the appropriate release of information.
Perform other duties as may be assigned.