Establishment Child Support Technician II
About The Position
The Economic Security Division of Denver Human Services is currently seeking highly skilled applicants for the position of Establishment Child Support Technician II. This role performs technical and legal work by following an administrative or judicial process to provide services to clients involving the establishment, enforcement and/or modification of child support obligations. The Child Support Services (CSS) vision is to help build a world where children can count on their parents for the support and love that they need to be healthy and successful. CSS will put children first by both parents assuming responsibility for the economic and social well-being, health and stability of their children. We recognize that children benefit from positive, ongoing relationships with both parents. Child Support Services (CSS) partners with federal, state, tribal, and local governments, and others to promote parental responsibility so that children receive support from both parents, even when they live in separate households. Nationally, the child support program is one of the largest income-support programs for families, contributing money to family budgets to help pay for the basics: shelter, food, childcare, transportation, and school clothes. Child support makes a big difference to children. We strive to provide family centered services and are incorporating innovative strategies that improve the reliability of child support payments.
Requirements
- Graduation from high school or the possession of a GED, HSET or TASC Certificate
- Four (4) years of experience performing child support initiation, enforcement, collections, investigations, case management or a related field
- A passion for public service and improving the lives of families through strong negotiation skills, accuracy, and attention to detail
- Experience with managing multiple high priority tasks in a fast-paced work environment while managing caseloads
- Exhibits agility in an evolving work environment
- Experience engaging customers from diverse backgrounds with a solution-oriented approach through phone, email, and face-to-face contact
- Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
Nice To Haves
- Experience with CBMS, ACSES, Adobe and Microsoft suite is a plus
Responsibilities
- Performs technical and legal work by following an administrative or judicial process to provide services to clients involving the establishment, enforcement and/or modification of child support obligations
- Drafts legal documents pertinent to cases including but not limited to stipulations, notice of financial responsibility, motions, summons and subpoenas.
- Prepares cases for conferences or hearings to include any relevant information and all relevant case documentation
- Communicates with parties regarding explanation of child support establishment processes including negotiation conferences or hearings to determine the appropriate guideline obligation
- This position may be required to participate in community outreach events and/or work in alternate city locations dependent on the business need
- Additional duties as assigned
Benefits
- A guaranteed life-long monthly pension, once vested after 5 years of service
- 457B Retirement Plan
- 140 hours of PTO earned within first year
- 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
- Competitive medical, dental and vision plans effective within 1 month of start date
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
