DSHS ESA Child Support Enforcement Officer 3 - Lead Worker
About The Position
The Division of Child Support is currently seeking a permanent Support Enforcement Officer 3 professional to join our Customer Service Team located in Tacoma, WA. This is a great opportunity to expand your current skills and advance your career as a Child Support Officer within the Department. As a Support Enforcement Officer 3 (SEO3) on the Customer Service Team, you will work in collaboration with the supervisor and fellow SEO3 to maintain accountability of Support Enforcement Technician team members by assisting with the assessment of individual and overall team performance by educating, informing and intervening when necessary. This includes serving as a trainer, auditor, researcher, and resource person promoting the success of all staff. A flexible/hybrid schedule is an option for working in the office at least one-two days a week. Pierce County employees are eligible to receive an Orca Card for transportation needs.
Requirements
- Knowledge of State statutes and Federal regulations, court decisions, paternity proceedings, accounting and collection practices, legal rights, and remedies in support enforcement
- Excellent customer service
- Experience with accounting and collection practices related to support enforcement
- Case knowledge and time management skills
- Excellent interpersonal skills and positive attitude
- Investigative and interview skills to find information from various sources
- Ability to multi-task, prioritize workload, organize, and be responsive to change
- Two years of experience as a Washington State Support Enforcement Officer
- An additional four years of full-time debt collection or support enforcement related experience OR Two years of college level coursework AND an additional two years of experience related to support enforcement, debt collection, or a related field OR A Bachelor's degree or higher level.
Responsibilities
- Serve as a lead worker and provide direction and training to clerical support staff who help customers at the front counter and over the phone
- Serve as a lead worker and provide direction and training to internal and external staff who collect, establish, and enforce child support and medical obligations
- Make critical casework decisions such as initiating, preparing, signing, and serving administrative and legal support enforcement actions
- Audit work and workflow to ensure adherence to Federal and State guidelines
- Analyze, interpret, and apply State, Tribal, Federal, and International laws pertaining to the legal determination of paternity and establishment/enforcement of financial and medical child support
- Train support staff in all aspects of child support clerical duties
- Maintain technical expertise amidst constant changes in laws, policies, and procedures in order to be a resource for the team
- Assist supervisor in developing/implementing training plans and performance management plans
- Provide ongoing assistance regarding policies and procedures
Benefits
- Orca Card for transportation needs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
