DSHS ESA Management Analyst 4

State of Washington•Thurston County – Olympia, WA

6d•Hybrid

About The Position

The Division of Finance and Financial Resources (DFFR) within the Economic Services Administration (ESA) is seeking an Operations and Compliance Analyst to deliver advanced analytical insight, operational guidance, and cross-division coordination. In this position, you will strengthen ESA’s financial operations, enhance internal controls, refine business processes, and support audit readiness and compliance frameworks—driving meaningful, system-wide impact. The Operations and Compliance Analyst strengthens ESA’s financial and administrative operations by leading complex analyses, driving process improvements, and supporting internal control activities across accounting, budgeting, procurement, grants, and operations. The role advises leadership, develops policies and systems, coordinates audits and corrective actions, redesigns business processes, and serves as secondary SharePoint administrator. By conducting risk assessments, standardizing workflows, embedding controls, and maintaining monitoring tools such as data checks, exception reports, and performance dashboards, this position enhances financial stewardship, reduces organizational risk, and upholds accountability to statewide standards and public trust.

Requirements

A bachelor’s degree in business administration, public administration, law, public health, health administration, or a related field AND four years of experience conducting research and analyzing policies, laws, rules, or regulations or comparable combination of graduate education and experience.
Demonstrated analytical expertise in evaluating complex operational systems, business processes, and administrative programs.
Experience leading process improvements, project implementation efforts, or cross-program coordination initiatives.
Proven ability to document and enhance workflows to increase efficiency, accountability, and compliance.
Knowledge of government operations, including administrative processes, policy development, and regulatory frameworks within large or complex organizations.
Proficiency with Microsoft 365 tools such as Excel, Power BI, and SharePoint to support analysis, collaboration, and process automation.
Strong communication, judgment, and collaboration skills with the ability to manage multiple priorities, maintain confidentiality, and navigate sensitive situations professionally.

Responsibilities

Lead operational analyses to evaluate ESA/DFFR business operations, administrative systems, and financial workflows to identify risks, gaps, and opportunities for improvement.
Design and implement improved processes using business analysis, Lean principles, and project management methodologies.
Develop long-range improvement strategies by creating project scopes, timelines, and implementation plans that guide operational enhancements.
Facilitate multidisciplinary workgroups and advise leadership and partners on workflow alignment, functional roles, and recommended process changes.
Create performance metrics and dashboards to monitor workload distribution, operational risks, efficiency outcomes, and performance trends.
Conduct internal control assessments to evaluate financial and operational risks and recommend mitigation strategies and corrective actions.
Coordinate audit activities with internal and external oversight entities, ensuring accurate documentation, analysis, responses, and corrective-action tracking.
Develop and update fiscal and administrative policies that strengthen internal controls, improve compliance, and reduce audit findings.
Provide internal control training and consultation to staff and management on documentation standards, compliance expectations, and best practices.
Design technology-enabled workflow solutions using SharePoint, Microsoft Lists, and Power Platform tools to support operational tracking, contract management, and internal control activities.