Child Support Cust Services Representative 2 - Bilingual

Georgia Department of Revenue•Atlanta, GA

5d•Remote

About The Position

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. Start your career in public service. The DHS’ Division of Child Support Services (DCSS) is seeking candidates to fill the position of Bilingual Child Support Customer Services Representative 2, this position will report to the Child Support Customer Services Representative Supervisor. This is a telework position and can be housed in any county within the State of Georgia. Under direct supervision, establishes and enforces child support obligations of responsible parents. Coordinates child support activities with legal, judicial and public organizations. DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

Requirements

High school diploma/GED and two (2) years of direct job-related experience; or one (1) year of experience at the lower level Child Support Cust Svc Rep 1 (SST090) or position equivalent.

Nice To Haves

Bilingual Spanish/English – Must be fluent in both languages
Bachelor's degree from an accredited college or university.
-or-
High school diploma/GED and two (2) years of direct job-related experience.
-or-
One (1) year of experience at the lower-level Child Support Customer Services Representative 1 (SST090) or position equivalent.

Responsibilities

Communicates Child Support obligations and communicates necessary information to ensure obligations are met.
Communicates with clients and other constituents via telephone, email, correspondence, and direct contact.
Coordinates child support activities with legal, judicial, and public organizations.
Obtain details and documents detailed information.
Performs other professional responsibilities as assigned by supervisor.