Child Support Customer Services Representative Supervisor - Bilingual

Human Services, Department of•Atlanta, GA

3d•Remote

About The Position

The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. The DHS’ Division of Child Support Services (DCSS) is seeking candidates to fill the position of Bilingual Child Support Customer Services Representative Supervisor. This position will report to the Regional Director. This is a telework position and can be housed in any county within the State of Georgia. DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

Requirements

High school diploma or GED and five (5) years of direct job-related experience which includes two (2) years in a lead worker, team leader, or supervisory role
Two (2) years of experience at the lower-level Child Support Customer Svc Rep 3
One (1) year of experience at the lower-level Child Support Customer Svc Rep 4 or position equivalent
High school diploma/GED and five (5) years of direct job-related experience which includes two (2) years in a lead worker, team leader, or supervisory role
four (4) years of experience at the lower-level Child Support Cust Svc Rep 2 (SST091) or position equivalent
two (2) years of experience at the lower level Child Support Cust Svc Rep 3 (SST092)
one (1) year of experience at the lower level Child Support Cust Svc Rep 4 (SST093) or position equivalent

Nice To Haves

Bilingual Spanish and English; Must be FLUENT in both languages

Responsibilities

Supervises a unit that reinforces and communicates the conditions of existing obligations and enforcement actions.
Interprets and applies state, federal and agency laws, rules, policies and procedures and assists staff with sensitive complex cases.
Provides human resources management direction to assigned staff.
Performs administrative assignments as required for the efficient operations of the unit.
Coordinates and participates in local and statewide projects, as requested.
Performs other professional responsibilities as assigned by manager, director or leadership team.
Under direct supervision, establishes and enforces child support obligations of responsible parents.
Coordinates child support activities with legal, judicial and public organizations.