Child Support Customer Services Representative Supervisor - Bilingual

Georgia Department of Revenue•Atlanta, GA

5d•Remote

About The Position

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. The DHS’ Division of Child Support Services (DCSS) is seeking candidates to fill the position of Bilingual Child Support Customer Services Representative Supervisor. This is a telework position and can be housed in any county within the State of Georgia.

Requirements

Bilingual Spanish and English; Must be FLUENT in both languages
High school diploma or GED and five (5) years of direct job-related experience which includes two (2) years in a lead worker, team leader, or supervisory role
Two (2) years of experience at the lower-level Child Support Customer Svc Rep 3
One (1) year of experience at the lower-level Child Support Customer Svc Rep 4 or position equivalent.
High school diploma/GED and five (5) years of direct job-related experience which includes two (2) years in a lead worker, team leader, or supervisory role
Four (4) years of experience at the lower-level Child Support Cust Svc Rep 2 (SST091) or position equivalent
Two (2) years of experience at the lower level Child Support Cust Svc Rep 3 (SST092)
One (1) year of experience at the lower level Child Support Cust Svc Rep 4 (SST093) or position equivalent.

Responsibilities

Supervises a unit that reinforces and communicates the conditions of existing obligations and enforcement actions.
Interprets and applies state, federal and agency laws, rules, policies and procedures and assists staff with sensitive complex cases.
Provides human resources management direction to assigned staff.
Performs administrative assignments as required for the efficient operations of the unit.
Coordinates and participates in local and statewide projects, as requested.
Performs other professional responsibilities as assigned by manager, director or leadership team.