Child Support Caseworker
About The Position
The Child Support Caseworker serves as an advocate within the Child Support Division, helping ensure children in Clay County receive financial support. The role manages a caseload involving the establishment, modification, and enforcement of child support orders; serves as a point of contact for parents, employers, and state agencies; and handles inquiries with empathy and accuracy. The caseworker prepares and processes judicial documents, maintains court-ready and regulation-compliant case files, and keeps accurate records in the statewide system. The position requires professional communication, discretion with sensitive family-law matters, and the ability to manage stressful situations objectively. Occasional travel for training or county business is required.
Requirements
- High school diploma or GED.
- 1–3 years of experience in a professional office environment.
- Intermediate to expert proficiency in Microsoft Office, including Word and Excel.
- Ability to learn proprietary case management software quickly.
- Ability to write clear, professional reports and de-escalate tense conversations with the public.
- Ability to handle stressful situations and emotional topics with objectivity and professionalism.
- Ability to maintain strict confidentiality regarding sensitive family-law matters.
- Valid driver's license and insurance for occasional travel.
Nice To Haves
- Legal, social work, or administrative background.
Responsibilities
- Manage a caseload to establish, modify, and enforce child support orders.
- Serve as a primary point of contact for parents, employers, and state agencies, resolving inquiries with empathy and accuracy.
- Prepare and process judicial documents and ensure case files are court-ready and compliant with state regulations.
- Maintain accurate records in the statewide system.
- Travel occasionally for training or county business.
Benefits
- Two fully funded retirement plans, vested after 5 and 8 years.
- Accrual of 2 weeks of vacation and 2.5 weeks of sick leave in the first year.
- 13 ½ paid holidays.
- Medical, dental, and vision options.
- Free life insurance for full-time staff.
- Tuition reimbursement and certification support for long-term employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
