Child Support Caseworker

State of Utah•Provo, UT

1d•Onsite

About The Position

This is a full-time or part-time position for a Child Support Caseworker (Compliance Agent I) with the Utah Office of Recovery Services (ORS). The role involves legally establishing paternity and child support orders, enforcing orders, collecting child support, and verifying/correcting balances owed. The position requires preparing documentation for court, conducting research, and applying agency rules and regulations. The ORS mission is to promote responsibility by ensuring parents are financially responsible for their children and that public funds are used appropriately. The job offers a positive work-life balance with a Monday through Friday, 8 a.m. - 5 p.m. schedule.

Requirements

Proficiency in a technology-driven environment with intermediate to advanced computer skills.
Exceptional ability to multi-task and quickly make decisions.
Strong customer service and communication skills with an ability to assist people in a manner which shows sensitivity, tact and professionalism, without prejudice or bias.
Ability to effectively contact individuals or organizations to secure delinquent payments, and/or arrange payment plans for money owed.
Effectively interpret, clarify, explain and apply agency policy and procedures, business practices, federal or state laws, and regulations.
Must successfully pass a criminal history check.

Responsibilities

Receive extensive training to learn the process of legally establishing paternity and child support orders, and/or enforcing orders by collecting child support and enforcing other provisions within the order.
Verify and/or correct balances owed, determine appropriate legal action including garnishment or liens.
Prepare documentation in support of cases presented in court hearings.
Conduct research to gather evidence, analyze facts, and apply knowledge of the Office of Recovery Services' rules, regulations, and policies.