CHILD SUPPORT CASE PROCESSING FRONT LINE MANAGER - 73004067
About The Position
The Florida Department of Revenue’s Child Support Program is hiring a Child Support Case Processing Front Line Manager (Revenue Agent IV) at its Crestview Service Center. This internal agency position supervises a team of operational staff in a customer service environment and supports the Program’s work helping children receive financial support. The manager serves as an administrator, coach, and advisor to team members, provides training, and works with the Service Center Manager to develop, implement, and monitor operational plans. The role also assesses resource needs and reallocates available resources to support productivity, and analyzes existing and new business requirements to identify gaps and develop solutions. The number of direct reports may change based on program needs.
Requirements
- Must currently be employed by the Florida Department of Revenue.
- At least two years of experience working in the Child Support Program.
- At least one year of experience in a position involving conflict or problem resolution with employees, partners, and the public.
- Experience coaching, mentoring, promoting professional development, and conducting performance improvement activities.
- Experience assigning work and/or leading teams.
- Experience communicating through a variety of methods, such as report writing, public speaking, correspondence, email, meetings, and memos.
- Applicants must document their experience on their applicant profile or resume.
Responsibilities
- Manage a team of eight operational staff; the number of direct reports may change based on program needs.
- Serve as an administrator, coach, and advisor and provide training to team members.
- Work with the Service Center Manager to develop, implement, and monitor operational plans.
- Determine resource needs and shift available resources to ensure a high level of productivity.
- Analyze existing and new business requirements to identify gaps and provide solutions.
- Assign work and lead teams.
Benefits
- Health insurance
- Life insurance
- Tuition waivers
- Paid sick and personal leave
- 10 paid holidays annually
- Retirement savings
- Vision insurance
- Dental insurance
- Career training
- Paid vacations
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
