CHILD SUPPORT CASE PROCESSING ANALYST - 73004767
About The Position
The Florida Department of Revenue’s Child Support Program is hiring a Revenue Specialist II on the Interstate Actions Team in Tampa. The position provides customer support for child support cases and is suited to someone who enjoys critical thinking, customer interaction, and problem solving. The analyst initiates and responds to requests, coordinates with internal and external partners, researches and resolves case issues, gathers and analyzes case information to determine next steps, assists customers, interacts with legal services providers, other states, employers, and other business partners, and makes decisions based on case information and documentation. This is an internal agency advertisement. The role is full-time, 40 hours per week, with a standard schedule of 8 a.m. to 5 p.m., Monday through Friday. After completing required training and reaching an acceptable level of proficiency, the role may be eligible for part-time telework; other working days are at the Tampa Service Center in Hillsborough County, Florida. Applicants must currently be employed by the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II and must not have accepted a lateral transfer within the past 12 months, except for hardship lateral transfers.
Requirements
- Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II.
- Must not have accepted a lateral transfer within the last 12 months, excluding hardship lateral transfers.
- Complete required training and reach an acceptable level of proficiency for potential eligibility for part-time telework.
- Undergo a National Level-2 criminal background check, which requires fingerprinting.
Responsibilities
- Initiate and respond to requests.
- Coordinate with internal and external partners.
- Research and resolve case issues.
- Gather information and analyze case data to determine next steps.
- Assist customers.
- Interact with legal services providers, other states, employers, and other business partners.
- Make decisions based on case information and provided documentation.
Benefits
- Health insurance
- Life insurance
- Tuition waivers
- Paid sick and personal leave
- 10 paid holidays annually
- Retirement savings
- Vision insurance
- Dental insurance
- Paid vacations
- Career training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
