CHILD PROTECTIVE INVESTIGATOR SUPV-SES - 60055896

State of Florida • Jacksonville, FL

30d • Onsite

About The Position

The Child Protective Investigator Supervisor performs advanced professional work supervising and directing child protective investigators and support staff. The primary duty is to spend the majority of time communicating with, motivating, training, and evaluating employees. The position oversees the delivery of child protection services, including working with families and investigating alleged abuse, abandonment, neglect, or exploitation of children.

The supervisor manages staff workloads and case flow, develops performance expectations, coaches and evaluates employees, supports training and career development, and reviews casework, assessments, and safety plans. The position monitors cases and workflow through information systems, ensures compliance with legislative authority and applicable rules and regulations, identifies and implements program improvements, and participates in personnel actions. It also collects and reports investigation data and maintains cooperative relationships with community organizations and partner agencies. The supervisor ensures effective communication with deaf or hard-of-hearing customers or companions in accordance with the ADA and/or Section 504, and manages related service records and reporting.

The job is based in Duval County/Jacksonville, Florida. It requires night, weekend, and holiday work. It is designated as an essential position, and employees may be required to work before, during, and beyond normal work hours or days during emergencies or natural disasters. Incumbents may be exposed to hazardous conditions in the field. Daily work requires use of an operational personal vehicle; the department provides a vehicle insurance allowance to assist with the cost of coverage for work use.

Requirements

• Meet one of the three listed qualification pathways: (1) high school diploma or GED, four years of law enforcement experience or active military service, and at least three years of child welfare experience; (2) an associate degree or at least 60 college credit hours, two years of qualifying professional work experience or two years of law enforcement experience or active military service, and at least three years of child welfare experience; or (3) a conferred bachelor’s degree and at least three years of child welfare experience.
• Current and active Child Welfare Certification credentials from the Florida Certification Board.
• Valid driver license.
• Possess an operational private vehicle for daily work activities and provide proof of vehicle registration and appropriate insurance coverage.
• Knowledge of child protection theories and practice, professional ethics relating to child protection and counseling, family-centered interviewing and counseling techniques, and interviewing and observation techniques.
• Skill in considering child development when guiding placement of children.
• Ability to recognize indicators of abuse and neglect and conduct risk and safety investigations.
• Ability to plan, organize, and coordinate work assignments; understand and apply relevant laws, rules, regulations, policies, and procedures; actively listen; and communicate effectively.
• Ability to maintain well-executed case files, establish and maintain effective working relationships, use computer systems, and write accurate investigative reports.
• Complete the Candidate Profile application in full, including supervisor names and phone numbers for all employment periods and explanations for employment gaps; application information and qualifications must be verifiable.
• Successfully complete required state and national criminal-history background screening before beginning employment.
• U.S. citizenship or lawful authorization to work in the United States.
• Participation in the State of Florida Direct Deposit Program is required, with enrollment completed within the first 30 calendar days of appointment.
• Male candidates born on or after October 1, 1962, must meet the stated Selective Service registration or exemption requirement before hire or promotion.
• Employees are subject to reasonable-suspicion drug testing under Florida’s Drug-Free Workplace Act.

Nice To Haves

• At least three years of child welfare experience is specified, with experience in Child Protective Investigations preferred in each qualification pathway.
• For the bachelor’s-degree pathway, a bachelor’s or master’s degree in social work or a related field is preferred.
• Professional work experience examples for the associate-degree pathway include Guardian Ad Litem or similar child advocate, family support worker, group home worker, teacher’s assistant/aide, family intervention specialist, EMT, case manager, or other welfare, education, or professional work in high-paced, high-stress environments requiring critical decision-making.

Responsibilities

• Supervise, plan, and direct subordinate staff workloads, workflows, deadlines, work objectives, and time utilization.
• Develop performance standards and job-duty expectations with investigators and plan for continuous improvement.
• Communicate expectations regularly, recognize strong performance, and coach investigators on areas for improvement.
• Evaluate employees against established standards and take necessary corrective action.
• Promote investigators’ career development, ensure appropriate training, and lead cross-training on investigative skills.
• Review casework, assessments, and safety plans, providing consultation and direction on appropriateness, clarity, quality, thoroughness, and documentation.
• Use information-system management tools to monitor open cases and workflow, maintain steady progress, meet action timelines, and prevent backlogs.
• Ensure CPI operations comply with legislative authority and applicable federal and state rules and regulations.
• Identify and implement adjustments to improve program effectiveness and efficiency.
• Facilitate and participate in hiring, promotion, demotion, discipline, and dismissal of employees.
• Collect, analyze, and report child protective investigation data.
• Establish and maintain cooperative relationships with community-based providers, Children’s Legal Services, law enforcement, medical personnel, schools, and other community or agency resources.
• Ensure effective communication with deaf or hard-of-hearing customers or companions under the ADA and/or Section 504, and manage and report service records and related resource or training needs.
• Perform job tasks in accordance with applicable laws, rules, regulations, policies, and state and federal requirements.

Benefits

• The State offers a competitive employee benefits package; specific benefits are not itemized in the posting.
• Vehicle insurance allowance to assist with insurance costs due to use of a private vehicle for work purposes.
• Training and professional development opportunities, with opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED