CHILD PROTECTIVE INVESTIGATOR SUPV-SES - 60071741

State of Florida • Ocala, FL

5d • Onsite

About The Position

The Department of Children and Families is hiring a Child Protective Investigator Supervisor for its Marion CIU Service Center in Ocala, Florida. This advanced professional role supervises and directs child protective investigators and support staff. The primary duty is to communicate with, motivate, train, and evaluate employees, while ensuring the delivery of child protection services and investigations of alleged abuse, abandonment, neglect, or exploitation.

The supervisor manages staff workloads and performance, reviews casework and safety plans, monitors open cases and deadlines, and ensures investigative operations comply with applicable laws, regulations, and policies. The role also collaborates with community organizations and agencies, reports investigation data, and works to improve program effectiveness and efficiency. This is an internal-agency-only posting. The position is designated essential and requires night, weekend, and holiday work, including work during emergencies or natural disasters; incumbents may be exposed to hazardous field conditions.

Requirements

• High school diploma or GED, plus four years of law enforcement experience or active military service (honorably discharged or current service reflecting honorable service), and at least two years of child welfare experience; child protective investigations experience is preferred; or
• An associate degree or at least 60 college credit hours, plus two years of professional work experience or two years of law enforcement experience or active military service (honorably discharged or current service reflecting honorable service), and at least two years of child welfare experience; child protective investigations experience is preferred; or
• A conferred bachelor’s degree, and at least two years of child welfare experience; child protective investigations experience is preferred.
• Current, active Child Welfare Certification credentials from the Florida Certification Board.
• Valid driver license and an operational private vehicle for daily work activities; provide proof of vehicle registration and appropriate insurance coverage.
• Knowledge of child protection, counseling, social work, investigations, assessments, professional ethics, abuse and neglect indicators, management, court procedures, legal requirements, data analysis, supervision, family-centered interviewing, and investigative techniques.
• Skills in observing investigators’ interactions with families and community resources and considering child development when guiding placement decisions.
• Ability to recognize abuse and neglect indicators; conduct risk and safety investigations; listen actively; maintain case files; write investigative reports; develop case plans; evaluate investigator performance and create improvement plans; assess service effectiveness; plan and coordinate work; communicate effectively; maintain working relationships; supervise staff; apply relevant laws and policies; use computer systems; understand group dynamics; and conduct case staffings and meetings.
• Physical ability to navigate varied terrain and stairs, assist with emergency evacuations and clients, perform repetitive movements, bend, twist, kneel, stoop, squat, push, pull, lift, walk extended distances, carry up to 30 pounds, sit or stand for periods without a break, remain alert, and drive a vehicle.
• Ability to work 16-hour shifts on occasion and work during emergency situations or natural disasters.
• Complete the application in its entirety and provide verifiable work history, education, training, knowledge, skills, and abilities; include supervisor names and phone numbers for all employment periods and explain gaps in employment.
• Must be a U.S. citizen or lawfully authorized alien worker.
• Must successfully complete required state and national criminal history screening before employment begins.
• Male candidates born on or after October 1, 1962, must meet the stated Selective Service registration or exemption requirement.
• Participation in the State of Florida Direct Deposit Program is required, with enrollment within the first 30 calendar days of appointment.
• Employees are subject to reasonable-suspicion drug testing under the State of Florida Drug-Free Workplace requirements.

Nice To Haves

• Bachelor’s or master’s degree in social work or a related field.
• Child Protective Investigations experience.

Responsibilities

• Supervise, plan, and direct subordinate staff workloads, workflows, deadlines, objectives, and use of time.
• Develop performance standards and job expectations with investigators, review progress, and plan continuous improvement.
• Communicate performance expectations, coach investigators, recognize strong performance, and identify areas for improvement.
• Evaluate employees against established standards and take corrective action when necessary.
• Promote investigators’ career development by ensuring appropriate training and leading cross-training efforts.
• Review casework, assessments, and safety plans, providing consultation and direction on appropriateness, clarity, quality, thoroughness, and documentation.
• Use information systems and management tools to monitor open cases, manage workflow, meet action timelines, and prevent backlogs.
• Ensure child protective investigation operations comply with legislative authority and applicable federal and state rules and regulations.
• Identify and implement adjustments to improve program effectiveness and efficiency.
• Facilitate and participate in hiring, promotion, demotion, discipline, and dismissal of employees.
• Collect, analyze, and report child protective investigation data.
• Establish and maintain cooperative working relationships with community-based providers, Children’s Legal Services, law enforcement, medical personnel, schools, and other community and agency resources.
• Ensure effective communication with deaf or hard-of-hearing customers or companions in accordance with the ADA and/or Section 504, and manage and report service records, resource needs, and training needs.
• Conduct or oversee thorough case staffings and meetings, and staff cases.
• Perform job tasks in accordance with applicable laws, rules, regulations, policies, and requirements.
• Work night, weekend, and holiday schedules and during emergency situations or natural disasters as required.
• Drive a car or passenger van to transport clients during daytime and nighttime hours as needed.

Benefits

• The Department provides a Vehicle Insurance Allowance to assist with insurance costs associated with use of a private vehicle for work.
• The State of Florida offers an employee benefits package; details are available through the State benefits website.
• The department encourages employees to pursue available advancement opportunities and professional development and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager