CHILD PROTECTIVE INVESTIGATOR SUPV-SES - 60004517

State of Florida • INVERNESS, FL

11d • Onsite

About The Position

The Child Protective Investigator Supervisor performs advanced professional work supervising and directing child protective investigators and support staff. The primary duty is to spend the majority of the time communicating with, motivating, training, and evaluating employees. The supervisor manages investigation workloads and casework, supports quality and timely service, and ensures investigative operations comply with applicable legislative authority and federal and state rules and regulations.

The position establishes performance expectations, coaches and evaluates staff, supports career development and training, reviews investigations and safety plans, monitors case progress, and identifies operational improvements. It also participates in personnel actions, analyzes investigation data, and maintains working relationships with community organizations and agency partners. The supervisor ensures effective communication with deaf or hard-of-hearing customers or companions in accordance with the ADA and/or Section 504, and manages and reports related service records and resource or training needs.

The position is based in Inverness, Florida, and is internal agency only. It requires night, weekend, and holiday work. It is designated essential, and employees may need to work during emergencies or natural disasters, including before, during, and beyond normal work hours or days. Incumbents may encounter hazardous conditions in the field and must be physically able to perform the listed agility and transport-related tasks, including working 16-hour shifts on occasion.

Requirements

• High school diploma or GED, plus four years of law enforcement experience or active military service (honorably discharged or serving honorably); minimum two years of child welfare experience, preferably in Child Protective Investigations; current/active Child Welfare Certification credentials from the Florida Certification Board; valid driver license; and an operational private vehicle for daily work activities. Vehicle registration and appropriate insurance documentation are required.
• Alternatively, an AA degree or 60 or more credit hours from an accredited college or university, plus two years of professional work experience or two years of law enforcement experience or active military service (honorably discharged or serving honorably); minimum two years of child welfare experience, preferably in Child Protective Investigations; current/active Child Welfare Certification credentials from the Florida Certification Board; valid driver license; and an operational private vehicle for daily work activities. Vehicle registration and appropriate insurance documentation are required.
• Alternatively, a bachelor’s degree conferred at the time of application; minimum two years of child welfare experience, preferably in Child Protective Investigations; current/active Child Welfare Certification credentials from the Florida Certification Board; valid driver license; and an operational private vehicle for daily work activities. Vehicle registration and appropriate insurance documentation are required.
• Knowledge of child protection, counseling, social work, investigations, assessments, professional ethics, indicators of abuse and neglect, management, court procedures, legal requirements, data collection and analysis, supervision, family-centered interviewing, and investigative techniques.
• Skill in observing investigators’ interactions with families, community resources, service providers, and department professionals, and in considering child development when guiding placement decisions.
• Ability to recognize abuse and neglect indicators; conduct risk and safety investigations; listen actively; maintain case files; write investigative reports; develop case plans; assess employee performance and develop improvement plans; evaluate service programs; plan and coordinate work; communicate effectively; establish working relationships; supervise staff; apply relevant laws and policies; use computer systems; understand group dynamics; and conduct case staffing and meetings.
• Ability to perform required physical agility tasks, including traversing varied terrain and stairs; assisting with emergency evacuations and clients; repetitive arm, hand, neck, and head movements; bending, twisting, kneeling, squatting, pushing, pulling, lifting, and extended-distance walking; lifting and carrying up to 30 pounds; sitting or standing for extended periods; remaining alert; and driving a car or passenger van during daytime and nighttime hours.
• Ability and availability to work night, weekend, and holiday hours, during emergencies or natural disasters, and beyond normal work hours or days as required; work 16-hour shifts on occasion; and perform duties in potentially hazardous field conditions.
• Candidate Profile application must be completed in its entirety, with supervisor names and phone numbers for all employment periods and explanations for employment gaps. Work history, education, training, knowledge, skills, abilities, and pre-qualifying responses must be verifiable; “See Resume” is not accepted in place of work history.
• Applicants must successfully complete required state and national criminal history background screening before employment begins.
• Applicants must be U.S. citizens or lawfully authorized alien workers.
• Male candidates born on or after October 1, 1962, must meet the stated Selective Service registration or exemption requirements before hire or promotion.
• Participation in the State of Florida Direct Deposit Program is required, with enrollment completed within the first 30 calendar days of appointment.
• Employees are subject to reasonable-suspicion drug testing under the State of Florida Drug-Free Workplace policy.

Nice To Haves

• Child welfare experience preferably in Child Protective Investigations.
• Bachelor’s or master’s degree in social work or a related field.
• Professional work experience in roles such as Guardian Ad Litem or similar child advocate, family support worker, group home worker, teacher’s assistant/aide, family intervention specialist, EMT, case manager, or other welfare, education, or medical work in a high-paced, high-stress environment requiring critical decision-making.

Responsibilities

• Supervise, plan, and direct subordinate staff workloads, workflows, deadlines, work objectives, and time utilization for child protection and investigations of alleged abuse, abandonment, neglect, or exploitation.
• Develop performance standards and job duty expectations with investigators and plan for continuous improvement.
• Regularly communicate performance expectations, coach staff, recognize strong performance, and identify areas for improvement.
• Evaluate employees against established standards and take necessary corrective action.
• Promote investigators’ career development, ensure appropriate training, and lead cross-training on investigative skills.
• Review casework, assessments, and safety plans, and provide consultation and direction to ensure appropriate, clear, thorough, high-quality work and proper documentation.
• Use information-system management tools to monitor open cases and workflow, maintain progress against required timelines, and prevent backlogs.
• Ensure child protective investigation operations comply with legislative authority and applicable federal and state rules and regulations.
• Identify and implement adjustments to improve program effectiveness and efficiency.
• Facilitate and participate in hiring, promotion, demotion, discipline, and dismissal of employees.
• Collect, analyze, and report child protective investigation data.
• Establish and maintain cooperative relationships with community-based providers, Children’s Legal Services, law enforcement, medical personnel, schools, and other community and agency resources.
• Ensure effective communication with deaf or hard-of-hearing customers or companions in accordance with the ADA and/or Section 504, and manage and report service records and associated resource or training needs.
• Perform work in accordance with applicable laws, rules, regulations, policies, and state and federal requirements.

Benefits

• The Department provides a Vehicle Insurance Allowance to assist with insurance costs for use of a private vehicle for work purposes.
• The State of Florida offers a competitive total compensation package featuring employee benefits; details are available at www.mybenefits.myflorida.com.
• Department opportunities and training for advancement and professional development are available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED