CHILD PROTECTIVE INVESTIGATOR SUPV-SES - 60074464

State of Florida • Naples, FL

7d • Onsite

About The Position

The Child Protective Investigator Supervisor performs advanced professional work supervising and directing child protective investigators and support staff. The role primarily involves communicating with, motivating, training, and evaluating employees. The supervisor manages investigative workloads and staff performance, reviews casework and safety plans, monitors case progress, ensures compliance with applicable laws and standards, and works with community organizations and agencies involved in child protective investigations. The position is based in Naples, Florida, and is open to current agency employees only.

This is an essential position requiring night, weekend, and holiday work. Employees are expected to work during emergencies or natural disasters and may be required to work before, during, or beyond normal work hours or days. Field work may involve exposure to hazardous conditions. Daily work activities require use of an operational private vehicle; the department provides a vehicle insurance allowance to assist with insurance costs.

Requirements

• Bachelor’s degree, conferred at the time of application.
• At least 2 years of experience in child welfare; experience in child abuse investigations is preferred.
• Current, active Child Welfare Certification credentials from the Florida Certification Board.
• Training in and practice of Florida’s Safety Practice method.
• Valid driver’s license.
• Operational private vehicle for daily work activities; selected applicants must provide proof of vehicle registration and appropriate insurance coverage.
• Knowledge of theories and practice in child protection.
• Knowledge of professional ethics relating to child protection and counseling.
• Knowledge of family-centered interview and counseling techniques.
• Knowledge of interviewing and observation techniques.
• Skill in considering child development when guiding placement of children.
• Ability to recognize indicators of abuse and neglect.
• Ability to conduct risk and safety investigations.
• Ability to plan, organize, and coordinate work assignments.
• Ability to understand and apply relevant laws, rules, regulations, policies, and procedures.
• Ability to actively listen and communicate effectively.
• Ability to maintain well-executed case files.
• Ability to establish and maintain effective working relationships.
• Ability to utilize computer systems.
• Ability to write accurate investigative reports.
• Complete the Candidate Profile application in its entirety, including supervisor names and phone numbers for all employment periods and explanations for employment gaps; experience, education, training, knowledge, skills, abilities, and pre-qualifying responses must be verifiable.
• Successfully complete required state and national criminal history screening, including fingerprint-based checks, before beginning employment.
• Be a U.S. citizen or lawfully authorized alien worker.
• Enroll in the State of Florida Direct Deposit Program within the first 30 calendar days of appointment.
• Male candidates born on or after October 1, 1962, must meet the stated Selective Service registration or exemption requirement before hire or promotion.

Nice To Haves

• Bachelor’s or master’s degree in social work or a related field.
• At least 2 years of experience in child abuse investigations.

Responsibilities

• Supervise, plan, and direct subordinate staff workloads, workflows, deadlines, objectives, and use of time in child protective investigations.
• Develop performance standards and job duty expectations with investigators, review those standards, and plan for continuous improvement.
• Regularly communicate investigators’ compliance with expectations and provide coaching, recognition, and suggestions for improvement.
• Evaluate employees against established standards and take necessary corrective action.
• Promote investigators’ career development by ensuring appropriate training and leading cross-training on investigative skills.
• Review casework, assessments, and safety plans; provide consultation and direction to ensure appropriateness, clarity, quality, thoroughness, and proper documentation.
• Use management tools in information systems to monitor open cases and workflow, maintain progress, meet action timelines, and prevent backlogs.
• Ensure child protective investigation operations comply with legislative authority and applicable federal and state rules and regulations.
• Identify and implement improvements to program effectiveness and efficiency.
• Facilitate and participate in hiring, promotion, demotion, discipline, and dismissal of employees.
• Collect, analyze, and report data concerning child protective investigations.
• Establish and maintain cooperative working relationships with community-based providers, Children’s Legal Services, law enforcement, medical personnel, schools, and other community and agency resources.
• Ensure effective communication with deaf or hard-of-hearing customers or companions in accordance with the ADA and/or Section 504, and manage and report service records, data, resource needs, and training needs to the designated program contact.
• Perform job tasks in accordance with applicable laws, rules, regulations, policies, and requirements.

Benefits

• Vehicle insurance allowance to assist with insurance costs associated with using a private vehicle for work.
• Competitive employee benefits as part of the State of Florida total compensation package.
• Training and opportunities for advancement and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager