CHILD PROTECTIVE FIELD SUPPORT ANALYST - 60072135

State of Florida•Rockledge, FL

46d

About The Position

The Child Protective Field Support Analyst (IA) supports Child Protective Investigators (CPIs) and their supervisors throughout investigations received through the Florida Abuse Hotline. The analyst reviews investigations to help ensure critical information is available for assessment and decision-making, facilitates pre-commencement and follow-up consultations, and helps identify information and records needed to assess family circumstances, parental protective capacities, safety planning, and safety determinations. The analyst requests and reviews relevant records, coordinates appointments and referrals that contribute to family assessments, and elevates concerns to investigative staff and, when needed, the Operations Program Administrator. The position is co-located with investigative staff and supports at least two CPI investigative units. It reports to the applicable Service Center Operations function and to the Family Safety Program Office for incorporating trends and investigative-practice observations into training and quality assurance activities. The analyst collaborates with CPI supervisors, support staff, service providers, subject matter experts, and other partners.

Requirements

Knowledge of Florida's Child Welfare system.
Ability to think critically through a variety of situations.
Ability to provide staff with strength-based feedback.
Strong organization skills and ability to multitask, coordinate, and follow up on multiple activities.
Ability to build and strengthen relationships with partners and stakeholders to support open communication and collaboration.
Proficiency with FSFN, Word, Excel, and Access to collect and analyze data consistently.

Responsibilities

Coordinate with CPI supervisors to support investigative staff and ensure investigative activities are completed effectively.
Supervise support staff who assist with referrals, appointments, record retrieval, and related coordination.
Conduct pre-commencement consultations and review prior FSFN and law enforcement records.
Request records, including school, law enforcement, medical, prior provider, and assessment records.
Review retrieved records to support assessment and decision-making for cases assigned to the supported investigative units.
Interpret records in conjunction with Florida's current practice models.
Flag and track high-risk cases and help ensure investigative activities proceed seamlessly.
Consult with CPIs and ensure written referrals are completed for services or supports requested by the CPI or CPIS.
Coordinate OTI/OTI transfer requests.
Coordinate case staffing as needed, including second-tier, Substance Exposed Newborns, multidisciplinary, legal sufficiency, and Rapid Safety Feedback staffing.
Coordinate subject matter experts to assist CPIs with decision-making.
Meet with CPIs, CPI supervisors, and, when required by policy, code, or statute, the Operations Program Administrator to elevate concerns arising from record reviews or other information.