Child Care Advisor - Compliance

Equus•San Antonio, TX

12d

About The Position

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. This role oversees a caseload of customers to ensure positive outcomes, ensuring case management, reporting, and service delivery meet funder requirements and internal quality standards. The Child Care Advisor will enroll categorically eligible children as authorized, promote and ensure parental compliance with the terms of the Personal Responsibility Agreement, and implement client service, fund utilization, enrollment, and service priority strategies. They will explain parents' rights and responsibilities, track attendance and services utilization, and refer suspected fraud or misuse to the appropriate resource. Additionally, this role involves entering client and case eligibility, demographic, and service information into the designated system, assisting with quality assurance monitoring, and providing process informational support to parents. The position may also coordinate the recruitment, processing, and monitoring of local area relative providers.

Requirements

Two years directly related progressively responsible work experience or equivalent combinations thereof
Excellent communication and interpersonal skills
Strong management and organizational skills
Ability to work across all levels of management and staff
Must be knowledgeable about community resources
Ability to work with and relate to clients
Cultural sensitivity a must
Must be computer literate and have Microsoft Word and Excel skills at a minimum with the ability to learn specialized databases and software systems

Responsibilities

Oversees caseload of customers to ensure positive outcomes
Ensures case management, reporting, and service delivery meet funder requirements and internal quality standards
Enrolls categorically eligible children as authorized by the Board, the Workforce Center operator, other workforce services providers and staff
Promotes and ensures parental compliance with the terms of the Personal Responsibility Agreement, invoking sanctions as warranted
Implements client service, fund utilization, enrollment, and service priority strategies
Explains parents' rights and responsibilities and explains attendance responsibilities
Tracks attendance and services utilization - Refers suspected fraud or misuse to the appropriate resource
Enters client and case eligibility, demographic, and service information into the designated system
Assists and prepares responses for quality assurance monitoring
Provides process informational support/instruction to parents as needed
May coordinate the recruitment, processing, and monitoring of local area relative providers
Other duties as assigned