Child Care Advisor - Provider Svc

Equus•San Antonio, TX

About The Position

The Child Care Advisor oversees a caseload of customers and coordinates child care referrals and enrollment for eligible children. The role supports parents and providers by explaining program requirements, tracking attendance and service utilization, maintaining case information, and helping ensure compliance with applicable agreements and priorities. The Advisor may also support relative-provider recruitment and monitoring, provider agreements, reimbursement inquiries, and quality assurance activities.

Requirements

Two years of directly related, progressively responsible work experience, or an equivalent combination.
Excellent communication and interpersonal skills.
Strong management and organizational skills.
Ability to work across all levels of management and staff.
Knowledge of community resources.
Ability to work with and relate to clients.
Cultural sensitivity.
Computer literacy, including Microsoft Word and Excel skills at a minimum, and the ability to learn specialized databases and software systems.

Responsibilities

Oversee a caseload of customers to ensure positive outcomes.
Accept and coordinate child care referrals from authorized referral sources.
Enroll categorically eligible children as authorized by the Board, Workforce Center operator, other workforce services providers, and staff.
Promote and ensure parental compliance with the terms of the Personal Responsibility Agreement, invoking sanctions when warranted.
Enroll children in child care settings, as appropriate.
Implement client service, fund utilization, enrollment, and service priority strategies.
Explain parents’ rights and responsibilities, including attendance responsibilities.
Track attendance and service utilization.
Refer suspected fraud or misuse to the appropriate resource.
Enter client and case eligibility, demographic, and service information into the designated system.
Assist with and prepare responses for quality assurance monitoring.
Provide process information and instruction to parents and providers as needed.
May coordinate the recruitment, processing, and monitoring of local area relative providers.
Assist with provider agreements and reimbursement inquiries.
Perform other duties as assigned.