Child Care Advisor - Provider Svc

Equus•San Antonio, TX

About The Position

Oversees caseload of customers to ensure positive outcomes. Accepts and coordinates referrals for child care from authorized referral sources. Enrolls categorically eligible children as authorized by the Board, the Workforce Center operator, other workforce services providers and staff. Promotes and ensures parental compliance with the terms of the Personal Responsibility Agreement, invoking sanctions as warranted. Enrolls children in child care settings, as appropriate. Implements client service, fund utilization, enrollment, and service priority strategies. Explains parents' rights and responsibilities and explains attendance responsibilities. Tracks attendance and services utilization - Refers suspected fraud or misuse to the appropriate resource. Enters client and case eligibility, demographic, and service information into the designated system. Assists and prepares responses for quality assurance monitoring. Provides process informational support/instruction to parents & providers as needed. May coordinate the recruitment, processing, and monitoring of local area relative providers. Assists with Provider agreements and inquiries on reimbursements. Other duties as assigned.

Requirements

Two years directly related progressively responsible work experience or equivalent combinations thereof
Excellent communication and interpersonal skills
Strong management and organizational skills
Ability to work across all levels of management and staff
Must be knowledgeable about community resources
Ability to work with and relate to clients
Cultural sensitivity a must
Must be computer literate and have Microsoft Word and Excel skills at a minimum with the ability to learn specialized databases and software systems

Responsibilities

Oversees caseload of customers to ensure positive outcomes
Accepts and coordinates referrals for child care from authorized referral sources
Enrolls categorically eligible children as authorized by the Board, the Workforce Center operator, other workforce services providers and staff
Promotes and ensures parental compliance with the terms of the Personal Responsibility Agreement, invoking sanctions as warranted
Enrolls children in child care settings, as appropriate
Implements client service, fund utilization, enrollment, and service priority strategies
Explains parents' rights and responsibilities and explains attendance responsibilities
Tracks attendance and services utilization - Refers suspected fraud or misuse to the appropriate resource
Enters client and case eligibility, demographic, and service information into the designated system
Assists and prepares responses for quality assurance monitoring
Provides process informational support/instruction to parents & providers as needed
May coordinate the recruitment, processing, and monitoring of local area relative providers
Assists with Provider agreements and inquiries on reimbursements
Other duties as assigned