Compliance Advisor

Fidelity Investments•Merrimack, NH

About The Position

The Senior Compliance Advisor supports the Workplace Investing Compliance program for managed record-keeper services provided to retirement plans. The role helps ensure that business solutions for clients comply with applicable rules, regulations, and policies, and supports compliance readiness for new legal requirements and the products and services offered to workplace clients and participants. The advisor provides compliance guidance to product teams throughout the product and service lifecycle; identifies regulatory risks and translates requirements into practical recommendations; supports risk incidents and remediation; maintains compliance procedures and process documentation; coordinates responses to regulator, court, and internal inquiries; and manages projects that improve the compliance program. The role works across Product, Legal, Risk, Operations, and Compliance to support business objectives while protecting customers and Fidelity. The position may be offered at an appropriate grade based on experience and expertise.

Requirements

Bachelor’s degree or equivalent experience.
Experience in retirement plan operations, compliance, project management, risk management, or a related control function.
Experience supporting workplace retirement products or services, including defined contribution, defined benefit, non-qualified, tax-exempt, pooled employer plan, or directed record-keeper services.
Experience reviewing, updating, or maintaining compliance policies, procedures, process documentation, controls, job aids, or playbooks.
Program or project management experience, including coordinating work across organizational lines and driving open items to conclusion.
Flexibility and ability to influence, contribute to, and learn from teams within the compliance function.
Curiosity and sound judgment, including willingness to ask questions, learn the business, and connect regulatory requirements to practical business processes.
Strong attention to detail and ability to identify gaps, inconsistencies, emerging risks, and items requiring resolution.
Critical thinking and analytical skills, including the ability to identify, analyze, and help resolve problems independently and escalate matters when appropriate.
Strong interpersonal and influencing skills, including the ability to build trusted relationships across Product, Legal, Risk, Operations, and Compliance.
Excellent verbal and written communication skills, including ability to present ideas, risks, decisions, and sophisticated information clearly across multiple channels.
Ability to respond to shifting priorities while maintaining progress on scheduled work, risk matters, exception requests, procedure updates, and project commitments.
Ability to plan and implement work in a timely manner, deliver objectives, manage partner expectations, and drive projects to conclusion.
Familiarity with Microsoft Office applications, including SharePoint.
Fidelity will not provide immigration sponsorship for this position.

Nice To Haves

Solid understanding of retirement plan compliance requirements and regulatory rules and agencies, including ERISA, the Department of Labor, the Internal Revenue Service, and related guidance.

Responsibilities

Provide compliance guidance to product teams throughout the product and service lifecycle, including advising on requirements and reviewing and approving internal and external materials, implementation, rollout, and post-launch governance.
Identify regulatory compliance risks and translate requirements, guidance, and compliance expectations into practical recommendations for business partners.
Support risk incidents through regulatory impact analysis, remediation actions, stakeholder updates, and identification of recurring themes or control gaps.
Review, update, and maintain compliance procedures and related process documentation to support consistency, transparency, and audit readiness.
Communicate project status, issues, recommendations, and deliverables to internal partners, clarifying progress, decisions needed, and stakeholder roles.
Coordinate written responses to regulator and court inquiries or internal inquiries, as appropriate.
Provide decision support to review and resolve compliance issues arising in record-keeping Workplace Investing plans and support timely escalation where needed.
Develop improved reporting and drive visibility and measurement of compliance program effectiveness.
Manage and deliver compliance projects, tracking milestones, dependencies, decisions, risks, and stakeholder commitments.
Support monitoring, review, and dissemination of requirements arising from new or modified laws, regulations, and other applicable guidance.
Build trusted relationships with business and control partners by being responsive, thoughtful, risk-aware, and focused on effective answers.
Drive process improvements and pivotal initiatives across the compliance program.