Child and Family Service Case Manager
About The Position
The Iowa Department of Health and Human Services, Division of Family Well-Being & Protection, Bureau of Child Protective Services, is hiring a Child & Family Services Case Manager for the Western Iowa Service Area. The position is based at Woodbury County HHS in Sioux City and covers Sioux City and surrounding areas. The case manager works with families after initial assessments, providing ongoing support to help families address challenges and build safer, stronger futures. The role emphasizes relationship-building, trust, growth, permanency planning, and reunification when possible. Telework may be available after a six-month probationary period. Mileage is reimbursed at $0.50 per mile. A valid driver’s license and background check are required. All work performed on behalf of Iowa Health and Human Services must occur in Iowa. The position is full-time, Monday through Friday, 8:00 AM to 4:30 PM, with an on-call rotation that includes evenings, weekends, and some holidays. Applicants must meet at least one of the stated minimum qualification pathways: four years of qualifying full-time work experience; a combined total of four years of qualifying education and/or experience, with 30 semester hours of accredited college coursework equal to one year of experience; graduation from an accredited four-year college or university with a degree in any field; or qualifying continuous state executive branch experience as a Social Work Associate. Employees may be required to obtain a Chauffeurs License and endorsements within a timeframe determined by the appointing authority.
Requirements
- Meet at least one minimum qualification: four years of full-time work involving direct contact with people addressing social, economic, psychological, or health problems; four combined years of qualifying education and/or such experience, with 30 semester hours of accredited college coursework in any field equal to one year of experience; graduation from an accredited four-year college or university with a degree in any field; or current, continuous state executive branch experience including one year of full-time work as a Social Work Associate.
- Valid driver’s license.
- Complete a background check.
- Possess engagement and advocacy skills.
- Possess crisis management skills.
- Have oral and written communication skills.
- Have observational, critical-thinking, and analytical skills.
- Have prioritization and time-management skills.
- May be required after hire to obtain a Chauffeurs License and endorsements within a timeframe determined by the appointing authority.
Nice To Haves
- The department encourages applications from adults with lived experience, including people who were fostered as youth, foster parents, and parents who were in the DHS system.
Responsibilities
- Assess risk and safety factors affecting children and families in a variety of settings.
- Schedule and conduct monthly in-home visits with parents and children.
- Coordinate services and resources tailored to each family’s needs.
- Monitor family progress and recognize milestones.
- Support permanency planning to help ensure children have stable homes.
- Advocate for families by collaborating with service providers and legal partners.
- Help address underlying issues and promote reunification whenever possible.
- Complete timely and accurate documentation, including case notes and court reports.
- Attend court hearings and testify as required.
- Respond urgently to crisis situations by offering immediate support and stabilizing interventions.
- Collaborate with legal professionals, law enforcement, treatment providers, and other community partners.
- Manage a diverse and dynamic caseload with flexibility and analytical reasoning.
Benefits
- Health insurance coverage.
- Dental insurance coverage.
- Vision coverage.
- Paid vacation leave, beginning at 96 hours per year and increasing with years of service.
- Paid sick leave of 144 hours per year.
- Nine paid holidays per year.
- IPERS retirement plan, with employee and State contributions as described in the posting.
- Retirement Investors Club employer-sponsored retirement plan, with the State matching dollar for dollar up to $75 per month.
- Flexible spending accounts for medical and dependent care expenses.
- Life insurance.
- Free long-term disability insurance.
- Employee Assistance Program.
- Employee discount programs.
- Mileage reimbursement at $0.50 per mile.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
