Chief Program and Impact Officer

4Cs Of Alameda County•Hayward, CA

6h•$206,000 - $230,000

About The Position

The Chief Program and Impact Officer provides strategic leadership, oversight, integration, and performance management for 4Cs of Alameda County’s Community Services, Child Care Payment Programs, Communications & Public Affairs, and program data and impact functions. The role ensures that programs, communications, and public affairs strategies are mission-aligned, equity-centered, data-informed, and designed to strengthen service delivery, community engagement, public understanding, and outcomes for children, families, child care providers, and community partners. In partnership with the Chief Executive Officer and agency leadership, the officer aligns program strategy, organizational messaging, community relationships, and public affairs priorities with 4Cs’ mission and strategic goals. The position directly supervises the Director of Community Services, Director of Child Care Payment Programs, Sr. Director of Communications & Public Affairs, and Data Analyst, and participates in the Agency Leadership Team. The role oversees program contract and grant implementation, performance, reporting, monitoring, compliance, audit readiness, quality practices, and continuous improvement. It also guides communications and public affairs strategy, oversees results-based accountability and program performance tools, uses data and community perspectives to inform decisions and external communications, supports funding proposals and renewals, and represents 4Cs with community, government, funding, and policy partners. The position requires a valid California Driver’s License, car insurance, and transportation. A master’s degree or equivalent is preferred, or the candidate may qualify through related experience and/or training or an equivalent combination. The role requires at least five years of progressively responsible leadership experience in a relevant setting. The listed salary range is $206,000–$230,000. Benefits include generous vacation and sick leave; medical, vision, dental, and life insurance; and a 401(k) match.

Requirements

At least five years of progressively responsible leadership experience in nonprofit, public, early childhood, family support, or community services settings.
Demonstrated experience managing multiple publicly funded programs or contracts.
Demonstrated experience supervising managers, senior leaders, or multidisciplinary teams.
Demonstrated experience using data to drive performance, accountability, and continuous improvement.
Demonstrated experience leading cross-departmental initiatives that advance organizational priorities.
Demonstrated experience providing strategic oversight of, or working closely with, communications, public affairs, government relations, or community engagement functions.
Demonstrated experience building effective relationships with public agencies, funders, coalitions, and community partners.
Valid California Driver’s License and car insurance; transportation is required.
Ability to read, analyze, and interpret business, professional, technical, or governmental documents; write reports, correspondence, and procedure manuals; and present information and respond to questions.
Ability to apply budgeting, forecasting, trend analysis, ratios, percentages, and statistical interpretation; develop and manage program budgets; analyze contract earnings and expenditures; interpret dashboards and performance data; and use quantitative information for planning and decision-making.
Ability to solve practical problems and interpret written, oral, diagram, or schedule-based instructions.
Proficiency in Microsoft 365, Outlook, and Teams.
Ability to perform the listed physical functions, including remaining stationary for extended periods, using a computer and telephone, occasionally moving around, occasionally lifting or moving up to 20 pounds, and driving a vehicle.

Nice To Haves

Master’s degree or equivalent in Public Administration, Social Work, Child Development, Education, Nonprofit Management, Communications, Public Policy, or a related field.
Experience successfully implementing California Department of Social Services, county, city, First 5, or similar public funding contracts.
Leadership experience in child development, family services, community partnerships, nonprofit program administration, or public affairs.
Experience using spreadsheets, program data systems, dashboards, and reporting tools.

Responsibilities

Provide executive leadership and oversight of Community Services, Child Care Payment Programs, Communications & Public Affairs, and program data and impact functions.
Directly supervise the Director of Community Services, Director of Child Care Payment Programs, Sr. Director of Communications & Public Affairs, and Data Analyst; set priorities and performance expectations, direct work, appraise performance, support development, and resolve concerns.
Lead agency-wide program and impact strategy with the Chief Executive Officer, including short- and long-term planning for service growth, program integration, community engagement, and organizational priorities.
Participate in the Agency Leadership Team and support cross-functional planning, decision-making, and alignment across programs, operations, finance, development, and communications.
Guide department leaders in staffing structures, workflow design, resource allocation, and capacity planning.
Ensure implementation, performance, reporting, monitoring, compliance, and audit readiness for program contracts, grants, and publicly funded initiatives.
Partner with program leaders to monitor contract earnings, expenditures, deliverables, outcomes, and risks, and recommend or authorize adjustments within delegated authority.
Ensure development and continuous improvement of standards, policies, procedures, and quality practices across program departments.
Promote equity-centered, family-centered, and community-responsive practices grounded in the Strengthening Family Framework.
Direct and oversee the Communications & Public Affairs function, aligning priorities, work plans, performance measures, and communications strategies with agency strategy and community needs.
Integrate communications and public affairs with program operations, community engagement, and impact reporting; guide public affairs priorities and policy engagement in partnership with the Chief Executive Officer.
Ensure program data, community perspectives, and service delivery experience inform public affairs, external communications, and organizational storytelling.
Coordinate with the Chief Executive Officer and Sr. Director on sensitive communications, emerging public issues, and matters affecting the agency’s reputation.
Foster coordination among Communications & Public Affairs, Development, and program teams for outreach, fundraising communications, public education, and community engagement.
Oversee Results-Based Accountability and program performance work, including development of dashboards, reports, metrics, and analytic tools.
Work with the Data Analyst and department leaders to identify trends, service gaps, community needs, risks, and opportunities, and translate findings into action.
Translate program outcomes and performance data into accurate, accessible communications with the Sr. Director of Communications & Public Affairs.
Prepare and present program updates, performance reports, and strategic recommendations to the Chief Executive Officer, Board of Directors, and other stakeholders as requested.
Support grant proposals, public funding applications, contract renewals, and program narratives in collaboration with agency leadership and relevant teams.
Represent 4Cs in community organizations, associations, coalitions, public systems, and professional forums, coordinating with agency leadership to strengthen relationships with partners, funders, and policymakers.
Safeguard confidential family, employee, partner, and agency information in accordance with agency policies and applicable requirements.
Perform other duties assigned by the Chief Executive Officer.