Chief Program Officer

Greenwich House • New York, NY

1d • $225,000 - $250,000 • Onsite

About The Position

The Chief Program Officer (CPO) is a member of Greenwich House’s executive leadership team and has executive accountability for the performance, quality, financial sustainability, and strategic direction of all programs operated by Greenwich House and its two affiliates. In partnership with the Chief Executive Officer and other executive colleagues, the CPO ensures programs advance the organization’s mission, meet contractual and regulatory obligations, use resources responsibly, and deliver meaningful outcomes for the communities they serve.

The CPO directly supervises and develops three vice presidents who lead the organization’s program portfolios: Health Services; Human Services; and Youth, Arts, and Education. The role calls for a strategic, financially astute leader who builds strong leadership teams, encourages collaboration across programs and administrative functions, and balances high expectations with compassion, flexibility, and respect.

As an executive team member, the CPO shares responsibility for the overall success of Greenwich House and its affiliates. The CPO is expected to prioritize organizational success over individual departmental interests and model a collaborative approach grounded in mutual trust, respect, transparency, open dialogue, and constructive debate. The position represents Greenwich House with trustees, government officials, funders, community partners, and the public, and may serve as a spokesperson on programmatic matters.

Greenwich House is a nonprofit founded in 1902 that provides programs in health, human services, education, and the arts to communities across New York City. The position is based at 623 Broadway, New York, NY 10012. The schedule is 35 hours per week, Monday through Friday, 9:00 AM to 5:00 PM. This is a full-time, exempt, non-union position reporting to the Chief Executive Officer.

Requirements

• Substantial senior leadership experience in a complex nonprofit, health, human services, education, or similarly mission-driven organization.
• Demonstrated experience leading senior managers across multiple programs or operating units.
• A strong record of coaching, developing, and holding leaders accountable.
• Strong financial acumen, including budgeting, financial analysis, revenue management, and program sustainability.
• Experience with government-funded programs, institutional grants, regulatory compliance, quality assurance, and risk management.
• Ability to collaborate across programmatic and administrative functions.
• Ability to communicate effectively with boards, funders, government officials, and community stakeholders.
• A leadership style combining strategic thinking, sound judgment, integrity, humility, empathy, flexibility, and accountability.

Nice To Haves

• Experience in New York City’s nonprofit and publicly funded service environment, particularly health and human services, is highly desirable.

Responsibilities

• Translate organizational strategy into clear program priorities and ensure programs align with the mission, community needs, and available resources.
• Advise the CEO and executive colleagues on strategic opportunities, emerging risks, program development, and resource allocation.
• Foster collaboration across programs and affiliates, reducing silos and promoting shared ownership of organizational goals.
• Coach, mentor, and develop three vice presidents, strengthening their strategic thinking, financial acumen, decision-making, and leadership effectiveness.
• Establish expectations, delegated authority, and accountability while supporting independent judgment, professional growth, and succession planning.
• Build a leadership culture grounded in trust, collaboration, constructive feedback, fairness, and compassionate accountability.
• Lead annual program budget development and oversee monthly financial performance with the Chief Financial and Operating Officer and vice presidents; address variances and support program sustainability.
• Ensure program leaders understand and manage budgets, identify financial risks, and make informed decisions about staffing, service capacity, and expenditures.
• Evaluate the financial feasibility and mission alignment of new initiatives and determine, with executive colleagues, which government and foundation grant opportunities to pursue.
• Ensure programs meet contractual, regulatory, licensing, funding, and quality standards through performance monitoring, outcome measurement, and continuous improvement.
• Oversee program leadership responses to audits, monitoring visits, incidents, deficiencies, and corrective action requirements.
• Ensure Health and Behavioral Health leadership collaborates with the Organization Compliance Officer and Revenue Cycle Management on clinical operations, documentation, billing, compliance, reimbursement, issue resolution, and financial sustainability.
• Strengthen collaboration between program leadership and central services, including Finance, Human Resources, Facilities, Technology, and Development.
• Identify opportunities for cross-program collaboration, shared resources, and improved organizational effectiveness.
• Promote a fair, equitable, and respectful work environment balancing organizational standards, operational needs, employee well-being, and program responsibilities.
• Partner with the Chief External Affairs Officer and development team on grant strategy, individual giving, major gifts, donor cultivation and stewardship, and funding proposals.
• Represent Greenwich House with government officials, funders, community partners, and the public at hearings, public forums, community events, and other engagements; serve as a spokesperson on programmatic matters when requested, including occasional media engagement.
• Maintain a constructive working relationship with the Board of Trustees and relevant committees, presenting program performance, strategic opportunities, financial considerations, and emerging risks.
• Provide timely, clear information to support informed board governance while maintaining appropriate distinctions between board oversight and management responsibilities.
• Ensure Greenwich House programs collectively deliver the organization’s mission with quality, integrity, financial responsibility, and commitment to the people and communities they serve.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 403(b) plan
• Generous paid time off
• Exclusive perks and discounts for Greenwich House programs and services, including classes, lessons, and events
• Other benefits in accordance with applicable plan documents

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed