Deputy Chief Program Officer - PGH Region

A SECOND CHANCE INC•Pittsburgh, PA

9d•Onsite

About The Position

The Deputy Chief Program Officer (Deputy CPO) is the senior leader of ASCI’s Pittsburgh Corporate Office and a member of the agency’s program leadership team. Reporting to the Chief Program Officer, the Deputy CPO oversees regional program operations, staff, and partnerships to ensure kinship children, youth, and caregivers receive high-quality, family-centered services that maintain connections to family and community. The role translates agency strategy into regional goals and results, ensures services meet contract, licensing, and quality standards, develops a supported workforce, and represents A Second Chance, Inc. with county partners, courts, and community stakeholders. The Deputy CPO also serves as a planned leadership backup and acts for the Chief Program Officer when needed. ASCI is a mission-driven organization focused on advancing excellence in kinship care and strengthening outcomes for youth and families. Its services, advocacy, education, and innovative programs support kinship caregivers, youth, and the broader child welfare triad. Its culture emphasizes collaboration, integrity, accountability, and continuous improvement. The position is based at the Pittsburgh Corporate Office in Pittsburgh, Pennsylvania. It requires occasional local and county travel, with travel to surrounding counties or elsewhere in the country as business needs require. The schedule may be flexible to address emergent business needs, including evenings or weekends. Physical tasks include extended computer-based work, moving around the work environment, travel, and lifting or carrying materials and small office equipment weighing up to 20 pounds as needed.

Requirements

Master’s degree in Social Work, Human Services, Psychology, Public Administration, Nonprofit Management, or a related field.
At least seven years of progressively responsible experience in child welfare, kinship care, foster care, or family services.
At least five years of supervisory or management experience, including managing managers.
Ability to provide strategic leadership in program planning and execution using data-driven forecasting, trend analysis, and innovative approaches.
Thorough knowledge of child welfare practice, kinship care, permanency planning, and trauma-informed care.
Strong leadership, decision-making, and problem-solving skills, including in crisis situations.
Ability to motivate, develop, and hold teams accountable while supporting staff well-being.
Excellent written and verbal communication skills, including report writing and public representation.
Commitment to diversity, equity, inclusion, and culturally responsive service delivery.
Comfort with case management systems, Microsoft Office, and data reporting tools.
Ability to manage multiple priorities and meet regulatory and contract deadlines.
Current Act 33, Pennsylvania State Police, and FBI clearances.
TB test and physical.
Valid Pennsylvania driver’s license and access to a registered, insured vehicle.
Availability for a flexible schedule to meet emergent business needs, including evenings or weekends.
Ability to travel occasionally within the local city and county, to surrounding counties as business needs require, and for business meetings throughout the country.
Ability to perform extended computer-based work in office, remote, and occasional field settings; move around the work environment; travel as needed; and lift, carry, or transport work materials and small office equipment weighing up to 20 pounds as needed.
Sufficient vision, hearing, and communication abilities to perform typical office, telephone, and virtual work tasks.

Nice To Haves

Clinical licensure (LSW/LCSW or equivalent).
Experience with Pennsylvania county contracts, licensing, and regulatory compliance.

Responsibilities

Provide day-to-day executive leadership for all programs, services, and operations of the regional office.
Translate the agency’s strategic plan and program priorities into regional goals, work plans, and measurable outcomes.
Oversee regional staffing, caseload distribution, workflow, and office operations to maintain efficient, consistent, and responsive services.
Coordinate with Human Resources, Finance, and Business Technology Services leadership on regional personnel, budget, facilities, and technology needs.
Maintain a visible and accessible leadership presence in the regional office.
Ensure kinship care, foster care, permanency, and family support services follow best practices and the agency’s family-connection approach.
Monitor program data, case reviews, and outcomes related to safety, permanency, well-being, and placement stability; lead continuous quality improvement efforts.
Identify regional service gaps and emerging needs, and recommend program improvements or initiatives to the Chief Program Officer.
Promote trauma-informed, culturally responsive, and strengths-based practice across regional programs.
Ensure compliance with Pennsylvania Department of Human Services regulations, county contracts, licensing standards, accreditation requirements, and agency policies.
Lead preparation for audits, licensing inspections, contract monitoring, and quality reviews; oversee corrective action plans when needed.
Ensure documentation, case records, and reports are accurate, timely, and complete; promptly report critical incidents, risks, and emerging issues to the Chief Program Officer.
Recruit, supervise, coach, and evaluate regional program leaders and staff in partnership with Human Resources.
Build a workplace culture of accountability, respect, wellness, and professional growth; develop emerging leaders and strengthen backup coverage.
Ensure staff receive required training, clinical supervision, and ongoing professional development, and encourage staff engagement in agency committees.
Help develop and manage the regional program budget with the CFO and Chief Program Officer; monitor spending, productivity, and contract use.
Support grant and contract reporting, renewals, and regional funding opportunities.
Represent A Second Chance with county children and youth agencies, courts, schools, community organizations, funders, and other regional stakeholders.
Build and maintain effective relationships with county partners and caseworkers to support smooth referrals and services.
Advance the agency’s mission and public message about the value of kinship care and family connection.
Act on behalf of the Chief Program Officer when assigned, including during absences or transitions.
Coordinate with the other regional Deputy CPO to promote consistent practice, policy, and quality across regions.
Participate in program leadership meetings, strategic planning, and agency-wide initiatives.
Provide calm, decisive leadership in high-pressure situations, applying sound judgment, emotional intelligence, and a focus on solutions and organizational priorities.
Perform other duties as assigned.