Chief Program Officer

Greenwich House • New York, NY

9d • Onsite

About The Position

The Chief Program Officer (CPO) is a member of Greenwich House’s executive leadership team and holds executive accountability for the performance, quality, financial sustainability, and strategic direction of programs operated by Greenwich House and its two affiliates. In partnership with the Chief Executive Officer, Chief Financial and Operating Officer, and Chief External Affairs Officer, the CPO ensures programs fulfill the organization’s mission, meet contractual and regulatory obligations, use resources responsibly, and deliver meaningful outcomes. The CPO directly supervises and develops three vice presidents responsible for the organization’s program portfolios and shares responsibility for the overall success of Greenwich House and its affiliates.

The portfolio includes Health Services, Human Services, and Youth, Arts, and Education programs. Health Services includes mental health clinics, counseling centers, street outreach, behavioral health and developmental testing, and outpatient substance use disorder treatment, primary care, and Hepatitis C services. Human Services includes older adult centers, case management, caregiver support, friendly visiting, and community-based services. Youth, Arts, and Education includes school-based after-school programs, girls’ basketball, Greenwich House Pottery School, Greenwich House Music School, and community arts and education programming.

The CPO translates organizational strategy into program priorities; advises executive colleagues on opportunities, risks, program development, and resource allocation; and fosters collaboration across programs and affiliates. The role develops program leaders, oversees budgeting and financial performance, evaluates the feasibility and mission alignment of initiatives, and ensures compliance, quality, risk management, and continuous improvement. The CPO partners with central services and the development team, represents Greenwich House to external stakeholders, and maintains a constructive relationship with the Board of Trustees and relevant committees.

Greenwich House seeks a strategic, financially astute, collaborative executive who develops capable leaders, welcomes diverse perspectives, and approaches decisions with sound judgment, integrity, humility, empathy, flexibility, and accountability. The CPO’s ultimate responsibility is to ensure programs collectively deliver on the organization’s mission with quality, integrity, financial responsibility, and commitment to the communities they serve.

Requirements

• Substantial senior leadership experience in a complex nonprofit, health, human services, education, or similarly mission-driven organization.
• Demonstrated experience leading senior managers across multiple programs or operating units.
• A strong record of coaching, developing, and holding leaders accountable.
• Strong financial acumen, including budgeting, financial analysis, revenue management, and program sustainability.
• Experience with government-funded programs, institutional grants, regulatory compliance, quality assurance, and risk management.
• Ability to collaborate across programmatic and administrative functions.
• Ability to communicate effectively with boards, funders, government officials, and community stakeholders.
• Leadership style that combines strategic thinking, sound judgment, integrity, humility, empathy, flexibility, and accountability.

Nice To Haves

• Experience in New York City’s nonprofit and publicly funded service environment, particularly health and human services, is highly desirable.

Responsibilities

• Translate organizational strategy into clear programmatic priorities aligned with the mission, community needs, and available resources.
• Advise the CEO and executive colleagues on strategic opportunities, emerging risks, program development, and resource allocation.
• Foster collaboration across programs and affiliates, reduce silos, and promote shared ownership of organizational goals.
• Coach, mentor, and develop three vice presidents, strengthening their strategic thinking, financial acumen, decision-making, and leadership effectiveness.
• Establish expectations, delegated authority, and accountability while promoting independent judgment, professional growth, and succession planning.
• Build a leadership culture grounded in trust, collaboration, constructive feedback, fairness, and compassionate accountability.
• Lead annual program budget development and oversee monthly financial performance with the Chief Financial and Operating Officer and vice presidents.
• Ensure program leaders understand and manage budgets, identify financial risks, and make informed decisions about staffing, service capacity, and expenditures.
• Evaluate the financial feasibility and mission alignment of new initiatives and determine with executive colleagues which government and foundation grant opportunities to pursue.
• Ensure programs meet contractual, regulatory, licensing, funding, and quality standards through performance monitoring, outcome measurement, and continuous improvement.
• Oversee program leadership’s response to audits, monitoring visits, incidents, deficiencies, and corrective action requirements.
• Ensure Health and Behavioral Health leadership coordinates with the Organization Compliance Officer and Revenue Cycle Management on clinical operations, documentation, billing, compliance, reimbursement, and financial sustainability.
• Strengthen collaboration between program leadership and central services, including Finance, Human Resources, Facilities, Technology, and Development.
• Identify opportunities for cross-program collaboration, shared resources, and improved organizational effectiveness.
• Promote a fair, equitable, and respectful work environment that balances organizational standards, operational needs, employee well-being, and program responsibilities.
• Partner with the Chief External Affairs Officer and development team on grant strategy, individual giving, major gifts, donor cultivation, stewardship, and funding proposals.
• Represent Greenwich House with government officials, funders, community partners, and the public at hearings, public forums, community events, and other engagements.
• Serve as a spokesperson on programmatic matters when requested, including occasional media engagement.
• Maintain a constructive working relationship with the Board of Trustees and relevant committees, presenting program performance, strategic opportunities, financial considerations, and emerging risks.
• Provide clear, timely information to support informed governance while maintaining appropriate distinctions between board oversight and management responsibilities.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 403(b) plan
• Generous paid time off
• Exclusive perks and discounts for Greenwich House programs and services, including classes, lessons, and events
• Other benefits in accordance with applicable plan documents

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed