Chief Operations & Impact Officer

Three Square • Las Vegas, NV

2d

About The Position

The Chief Operations and Impact Officer (COIO) helps Three Square fulfill its mission of providing wholesome food to people facing hunger across Southern Nevada. As a member of the Senior Leadership Team, the COIO contributes operational expertise and food-access perspectives to organizational strategy, budgeting, and major decisions, and translates strategic priorities into departmental plans, measurable goals, resource requirements, and implementation milestones.

The COIO provides executive leadership for Three Square’s integrated food-access system, including food sourcing and procurement, warehouse and inventory management, transportation, food safety, distribution, and volunteer operations. The role aligns food supply, distribution decisions, and partner capacity with demonstrated community needs; oversees compliance with applicable laws, regulations, contracts, funding conditions, and Feeding America guidelines; and ensures facilities and operating environments are safe, welcoming, and clean.

The COIO builds relationships with community partners and leads evaluation and improvement of partner-based and direct distribution models. The role establishes partner service and accountability expectations, uses operational information and performance measures to improve access and resource allocation, and provides executive leadership for departmental budgets and cost-effectiveness. The COIO leads and develops a team of directors and supports a culture of collaboration, transparency, accountability, and continuous improvement, while keeping the needs of neighbors at the center of decisions.

Requirements

• At least 10 years of leadership experience in a related field, leading complex, interconnected operational and programmatic functions with substantial budgets and staff.
• Experience integrating teams with different responsibilities, building effective management systems and decision-making processes, and implementing accountability measures.
• Demonstrated experience managing organizational change while maintaining employee engagement and operational continuity.
• Strong communication skills to clearly explain ideas and motivate others.
• Problem-solving skills to address challenges effectively.
• Ability to analyze operational and financial data to inform decisions and improve programs.
• Commitment to fairness, diversity, and inclusion.
• Ability to manage multiple tasks while paying attention to details.
• Must pass a background check and drug test.

Responsibilities

• Serve on the Senior Leadership Team and contribute operational expertise and food-access perspectives to strategic planning, budgeting, and major organizational decisions.
• Translate organizational strategic priorities into departmental operating plans, measurable goals, resource requirements, and implementation milestones.
• Provide executive leadership and accountability for Three Square’s integrated food-access system, ensuring community and partner needs inform sourcing, program design, distribution planning, and operations.
• Establish decision-making authority, priorities, and processes for resolving competing organizational and program needs.
• Manage food sourcing and procurement, warehouse management, inventory, transportation, food safety, food distribution, and volunteer operations.
• Align food supply, distribution decisions, and partner capacity with demonstrated needs.
• Ensure programs comply with applicable laws, regulations, contractual requirements, and funding conditions; establish oversight, monitoring, and accountability measures to address compliance risks.
• Ensure facilities and operating environments are safe, welcoming, and clean for visitors, volunteers, and staff.
• Set goals and track progress against departmental budgets and distribution targets.
• Follow local, state, and federal laws and Feeding America guidelines, and stay informed about food-banking trends to improve operations.
• Build relationships with community partners and manage food distribution and programs operated with partners and by Three Square.
• Evaluate and improve partner-based and direct distribution models, assess partner capacity and effectiveness, and work with internal teams to improve access.
• Establish partner expectations for service, responsiveness, communication, and accountability, emphasizing the experience and needs of neighbors receiving food assistance.
• Represent Three Square in meetings with Feeding America and other groups.
• Establish and use operational information, performance measures, and analytical tools to improve food access, distribution effectiveness, resource allocation, and decision-making.
• Lead departmental budgets, evaluate the cost-effectiveness of food-access and operational activities, and recommend approaches that balance community impact, service quality, and responsible use of resources.
• Lead, develop, and hold accountable a team of directors, establishing expectations, decision-making authority, performance measures, and professional-growth opportunities.
• Reinforce ownership, accountability, collaboration, teamwork, and continuous improvement; encourage employees to work toward shared goals.
• Provide regular feedback and growth opportunities for team members, lead by example with transparency, kindness, and urgency, and help employees connect with Three Square’s mission.

Benefits

• Competitive pay.
• Free financial advice services through Forthright Partners.
• Generous paid time off package.
• 16 paid holidays and 1 floating holiday.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance with 100% employer-paid premiums.
• Optional supplemental coverage, including accident, critical illness, voluntary life, and pet insurance.
• Company-paid access to an Employee Assistance Program (EAP).
• 403(b) retirement savings plan with up to a 3% employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed