Chief Operations & Impact Officer

Three Square • Las Vegas, NV

1d • Onsite

About The Position

The Chief Operations and Impact Officer (COIO) plays a critical role in helping Three Square fulfill its mission of providing wholesome food to people facing hunger across Southern Nevada. The role leads the teams responsible for food sourcing, warehouse and transportation operations, community partnerships, and food assistance programs. The COIO ensures these teams work together effectively, use resources wisely, and keep the needs of neighbors at the center of their work.

As a member of the Senior Leadership Team, the COIO contributes to organizational direction and builds a culture of collaboration, transparency, and accountability. The role uses data, feedback, and continuous improvement to strengthen service to neighbors and partners and improve operations. The COIO leads directors, translates strategic priorities into operating plans and measurable goals, oversees integrated food access and operations, and ensures programs meet applicable legal, regulatory, contractual, and funding requirements.

The position works in offices and warehouse spaces. It involves walking between offices and warehouses, occasionally lifting items weighing 20–40 pounds, working some evenings, and traveling as needed. The job description may change based on organizational needs, and performance is evaluated based on how well the COIO supports Three Square’s goals.

Requirements

• At least 10 years of leadership experience in a related field, leading complex, interconnected operational and programmatic functions with substantial budgets and staff.
• Experience integrating teams with different responsibilities, building effective management systems and decision-making processes, and implementing accountability measures.
• Demonstrated experience managing organizational change while maintaining employee engagement and operational continuity.
• Strong communication skills to explain ideas clearly and motivate others.
• Problem-solving skills to address challenges effectively.
• Comfort analyzing operational and financial data to inform decisions and improve programs.
• Commitment to fairness, diversity, and inclusion.
• Ability to manage multiple tasks while paying attention to details.
• Must pass a background check and drug test.
• Must be able to walk between offices and warehouses, occasionally lift items weighing 20–40 pounds, work some evenings, and travel as needed.

Responsibilities

• Serve on the Senior Leadership Team and contribute operational expertise and food access perspectives to strategic planning, budgeting, and major organizational decisions.
• Translate strategic priorities into departmental operating plans, measurable goals, resource requirements, and implementation milestones.
• Provide executive leadership and accountability for Three Square’s integrated food access system, ensuring community and partner needs inform sourcing, program design, distribution planning, and operations.
• Establish decision-making authority, priorities, and processes for resolving competing organizational and program needs.
• Manage food sourcing and procurement, warehouse management, inventory, transportation, food safety, food distribution, and volunteer operations.
• Align food supply, distribution decisions, and partner capacity with demonstrated needs.
• Ensure programs comply with applicable laws, regulations, contractual requirements, and funding conditions, and establish oversight and monitoring measures to address risks.
• Ensure facilities and operating environments are safe, welcoming, and clean for visitors, volunteers, and staff.
• Set goals and track progress against departmental budgets and distribution targets; follow applicable local, state, and federal laws and Feeding America guidelines.
• Stay updated on food banking trends to improve operations.
• Build relationships and manage food distribution and programs delivered with community partners and by Three Square.
• Continuously evaluate and improve partner-based and direct distribution models to ensure resources reach communities effectively and efficiently.
• Evaluate partner capacity and effectiveness and work with internal teams to identify ways to improve access.
• Set expectations for partner service, responsiveness, communication, and accountability, emphasizing the experience and needs of neighbors receiving assistance.
• Represent Three Square in meetings with Feeding America and other groups.
• Establish and use operational information, performance measures, and analytical tools to improve food access, distribution, resource allocation, and decision-making.
• Provide executive leadership for departmental budgets, evaluate the cost-effectiveness of activities, and recommend ways to balance community impact, service quality, and responsible use of resources.
• Lead, develop, and hold directors accountable by setting expectations, decision-making authority, performance measures, and professional growth opportunities.
• Reinforce ownership, accountability, collaboration, teamwork, and continuous improvement; provide regular feedback and growth opportunities.
• Lead by example with transparency, kindness, and urgency, and help employees understand and connect with Three Square’s mission.

Benefits

• Competitive pay.
• Free financial advice services through Forthright Partners.
• Generous paid time off package.
• 16 paid holidays and 1 floating holiday.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance with 100% employer-paid premiums.
• Optional supplemental accident, critical illness, voluntary life, and pet insurance coverage.
• Company-paid access to an Employee Assistance Program (EAP).
• 403(b) retirement savings plan with up to a 3% employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed