Chief Program and Impact Officer

4Cs Of Alameda County•Hayward, CA

About The Position

4Cs of Alameda County is a family resource organization whose mission is to develop and coordinate resources to strengthen families and children. The Chief Program and Impact Officer provides strategic leadership, oversight, integration, and performance accountability for Community Services, Child Care Payment Programs, Communications & Public Affairs, and agency program data and impact functions. The role ensures that programs and related communications and public affairs strategies are mission-aligned, equity-centered, data-informed, and support effective service delivery, community engagement, public understanding, and outcomes for children, families, child care providers, and community partners. In partnership with the Chief Executive Officer and agency leadership, the officer aligns program strategy, organizational messaging, community relationships, and public affairs priorities with 4Cs’ mission and strategic goals. The position directly supervises the Director, Community Services; Director, Child Care Payment Programs; Sr. Director, Communications & Public Affairs; and Data Analyst, and participates in the Agency Leadership Team. It oversees program performance, compliance, quality, data and continuous improvement, communications and public affairs coordination, partnerships, and organizational support.

Requirements

Master’s degree or equivalent preferred in Public Administration, Social Work, Child Development, Education, Nonprofit Management, Communications, Public Policy, or a related field; alternatively, a minimum of ten years of related experience and/or training, or an equivalent combination of education and experience.
Minimum of five years of progressively responsible leadership experience in nonprofit, public, early childhood, family support, or community services settings.
Experience managing multiple publicly funded programs or contracts.
Experience supervising managers, senior leaders, or multidisciplinary teams.
Experience using data to drive performance, accountability, and continuous improvement.
Experience leading cross-departmental initiatives that advance organizational priorities.
Experience providing strategic oversight of, or working closely with, communications, public affairs, government relations, or community engagement functions.
Experience building effective relationships with public agencies, funders, coalitions, and community partners.
Valid California Driver’s License and car insurance; transportation is required.
Ability to read, analyze, and interpret business, professional, technical, or governmental documents; write reports, business correspondence, and procedure manuals; and present information effectively.
Ability to apply budgeting, forecasting, trend analysis, ratios, percentages, and statistical interpretation to program and operational situations.
Ability to develop and manage program budgets, analyze contract earnings and expenditures, interpret dashboards and performance data, and use quantitative information for planning and decision-making.
Ability to solve practical problems, work with limited standardization, and interpret written, oral, diagram, or schedule instructions.
Proficiency in Microsoft 365, Outlook, and Teams.
Ability to meet the described physical demands, including remaining stationary for extended periods, using a computer and telephone, occasionally moving around and lifting or moving up to 20 pounds, and driving a vehicle.

Nice To Haves

Experience successfully implementing California Department of Social Services, county, city, First 5, or similar public funding contracts.
Leadership experience in child development, family services, community partnerships, nonprofit program administration, or public affairs.
Experience using spreadsheets, program data systems, dashboards, and reporting tools.

Responsibilities

Provide executive leadership and oversight of Community Services, Child Care Payment Programs, Communications & Public Affairs, and program data and impact functions.
Directly supervise and support the Director, Community Services; Director, Child Care Payment Programs; Sr. Director, Communications & Public Affairs; and Data Analyst, including setting priorities and performance expectations, directing work, reviewing performance, supporting development, and resolving concerns.
Lead agency-wide program and impact strategy and short- and long-term planning in alignment with the Chief Executive Officer.
Participate in the Agency Leadership Team and support cross-functional planning, decision-making, and organizational alignment.
Guide department leaders on staffing structures, workflows, resource allocation, and capacity planning.
Ensure effective implementation, performance, reporting, monitoring, compliance, and audit readiness for program contracts, grants, and publicly funded initiatives.
Partner with program leaders to monitor contract earnings, expenditures, deliverables, outcomes, and risks, and recommend or authorize adjustments within delegated authority.
Ensure ongoing development and improvement of standards, policies, procedures, and quality practices across program departments.
Promote equity-centered, family-centered, and community-responsive approaches grounded in the Strengthening Family Framework.
Provide strategic direction, supervision, and accountability for the Sr. Director, Communications & Public Affairs, aligning departmental priorities, work plans, and performance measures with agency strategy and community needs.
Integrate communications and public affairs with program operations, community engagement, and impact reporting while supporting the Sr. Director’s day-to-day leadership and implementation.
Guide communications strategies that increase awareness of services, communicate organizational impact, support access to resources, and maintain consistent agency messaging.
With the Chief Executive Officer, guide public affairs priorities, policy engagement, and relationships with public officials, government agencies, coalitions, and community partners.
Ensure program data, community perspectives, and service delivery experience inform public affairs, external communications, and organizational storytelling.
Coordinate with the Chief Executive Officer and Sr. Director on sensitive communications, emerging public issues, and matters affecting the agency’s reputation.
Foster coordination among Communications & Public Affairs, Development, and program teams to support outreach, fundraising communications, public education, and community engagement.
Oversee the agency’s Results-Based Accountability and program performance approach, including dashboards, reports, metrics, and analytic tools for planning, contract management, and continuous improvement.
Work with the Data Analyst and department leaders to identify trends, service gaps, community needs, risks, and opportunities, and translate findings into action.
Partner with the Sr. Director to translate program outcomes and performance data into accurate, accessible communications for families, providers, funders, policymakers, and community stakeholders.
Prepare and present program updates, performance reports, and strategic recommendations to the Chief Executive Officer, Board of Directors, and other stakeholders as requested.
Support grant proposals, public funding applications, contract renewals, and program narratives in collaboration with relevant agency teams.
Represent 4Cs in community organizations, associations, coalitions, public systems, and professional forums, coordinating with agency leadership to strengthen external relationships.
Safeguard confidential family, employee, partner, and agency information in accordance with agency policies and applicable requirements.
Perform other duties as assigned by the Chief Executive Officer.