Chief of Staff - CTO

Coursera•Mountain View, CA

23h•Remote

About The Position

We are looking for a Chief of Staff to join our team and serve as a strategic integrator for the Chief Technology Officer, operating across a major function or business domain to connect strategy and execution. This role ensures that the Tech organization scales effectively, translating company strategy into a cohesive operating system that drives alignment, accountability, and results across multiple teams. At Coursera, we’re evolving how we operate to enable sustained growth and agility. The Chief of Staff plays a central role in that evolution, designing and improving the frameworks that underpin performance, including planning, governance, decision-making, and resource allocation. Operating at the intersection of strategy and operations, this role enables the executive and leadership team to deliver Coursera’s goals with greater clarity, speed, and discipline.

Requirements

12-15 years in a business or executive management role
In-depth experience driving results in a Product organization
In-depth experience driving results in an Engineering organization
In-depth experience driving results in a Content organization
In-depth experience driving results in a Marketing organization
In-depth experience driving results in a B2B, preferably SaaS, revenue organization, e.g. Revenue Operations, Sales, GTM
Extremely versatile, dedicated to efficient productivity
Experience defining, planning, and driving top-level strategic initiatives
Excellent communicator in written and verbal form
Demonstrated experience organizing and directing multiple teams and departments
Proven track record of data-driven approach to complex decision-making

Nice To Haves

Master’s degree in Business Administration or similar field
Experience with data analysis
Experience with budget management
Consulting experience with a focus on operations management
Proven success in a project management role
Nimble business mind with a focus on developing creative solutions
Strong project reporting skills, with a focus on interdepartmental communication

Responsibilities

Manage and continuously improve the CTO Org operating rhythm, including timely review and action of key performance indicators (KPIs)
Partner with executive-enabling function - People, Finance, Administration - to drive CTO’s strategic change and improvement initiatives org-wide
Drive the strategic and operational planning system for the CTO organization, defining and continuously improving processes that enable the CTO to effectively and efficiently manage their large team with ongoing visibility into results and impact
Oversee a portfolio of strategic projects, structuring and driving to completion complex, ambiguous initiatives, steering large, cross-functional projects, and building consensus with senior leadership across the organization
Lead employee engagement strategy, in collaboration with People Business Partner, crafting initiatives that foster a positive, inclusive, and dynamic work environment. Plan and execute internal communications within the team, ensuring that all team members are informed, aligned, and motivated
Create cross-functional connections between the principal’s org and adjacent functions to accelerate decision-making and remove friction
Facilitate strategic meetings, ensuring alignment and clarity on objectives, and drive follow-through on action items. Represent the COO in certain cross-functional meetings and projects, advocating for their priorities and ensuring alignment with overall company strategy
Build and develop relationships with the CTO’s direct reports and other individuals in critical roles - providing an unbiased ear - to understand the need and opportunities in existing ways of working and helping define new strategies to address