Chief of Staff

Hospice Acquisition Company LLC•Franklin, TN

22h•Onsite

About The Position

At Crossbridge Hospice, we believe a role is truly fulfilling when it aligns with your personal values, reflects your interests, leverages your strengths, and supports your professional growth. Our mission—people caring for people—guides everything we do. We are committed to cultivating a workplace where individuals feel empowered to thrive, both personally and professionally. By thoughtfully matching people with roles that resonate with their purpose and aspirations, we foster a culture rooted in authenticity, innovation, and shared growth. When individuals bring their whole selves to work, remarkable things happen—for our teams, our patients and their families, and the communities we serve. Our Mission: To provide compassionate, patient-centered hospice care that honors the dignity of every individual; people caring for people. Culture & Values: Our people are the heartbeat of our mission. At Crossbridge Hospice, we recognize your unique talents, nurture your growth, and celebrate your compassion. Together, we’re building a community that leads with integrity and serves with heart. Clinician-led teams built on compassion and respect. A supportive environment where every voice matters. Commitment to dignity for patients, families, and staff. Integrity and empathy at the core of all we do. The Chief of Staff serves as a strategic partner and operational right hand to the Chief Executive Officer. In a small hospice environment, this role bridges leadership and frontline operations — ensuring the CEO's priorities are translated into action, that key initiatives stay on track, and that the organization operates with the rhythm and discipline needed to deliver exceptional patient- and family-centered care. The Chief of Staff is a trusted generalist who combines sharp analytical thinking with strong relational skills, thriving in the ambiguity that accompanies organizational growth and change.

Requirements

Bachelor's degree in healthcare administration, business, or a related field.
Minimum 5 years of progressive experience in healthcare operations, strategy, or executive administration.
Demonstrated ability to manage complex projects across multiple stakeholders.
Strong written and verbal communication skills; ability to draft board-quality documents.
Proficiency with CRM systems, project management tools, and Microsoft Office Suite.
High degree of discretion, integrity, and emotional intelligence.

Nice To Haves

Experience in hospice, home health, or post-acute care settings.
Familiarity with Medicare/Medicaid hospice regulations and survey readiness.
Experience with EMR systems, particularly HCHB (Homecare Homebase).
MBA or MHA, or equivalent graduate-level education.
Prior experience in a high-growth or turnaround organization.
Experience managing provider credentialing, payer enrollment, or accreditation processes.
Background in healthcare marketing, brand management, or referral-focused communications.
Familiarity with commercial and office lease administration, including multi-site portfolios.

Responsibilities

Serve as a thought partner to the CEO on strategic priorities, organizational decisions, and key communications.
Prepare the CEO for meetings, board presentations, and external engagements — including briefing materials, talking points, and follow-up tracking.
Manage the CEO's time and attention by triaging issues, delegating where appropriate, and ensuring focus on highest-value activities.
Draft and refine executive communications including staff announcements, board memos, and stakeholder updates.
Own cross-functional project management for strategic initiatives — tracking milestones, surfacing risks, and holding owners accountable.
Build and maintain operating cadence: leadership meeting agendas, weekly priorities, and decision logs.
Identify organizational bottlenecks, redundancies, and gaps; recommend and implement solutions.
Serve as an integrator between clinical, administrative, and business development functions.
Support the development and tracking of the admissions pipeline, including coordination with referral source development activities.
Assist in standing up sales infrastructure — including CRM implementation, activity reporting, and territory management.
Monitor admissions metrics and prepare performance dashboards for CEO and board review.
Champion organizational culture and serve as a visible, accessible member of the leadership team.
Support onboarding of new leaders and integration of new team members into the executive function.
Facilitate difficult conversations across functions by providing objective framing and mediation support.
Coordinate all-staff communications, town halls, and recognition initiatives.
Own the hospice's brand identity — ensuring consistency across all external materials, digital presence, and community touchpoints.
Develop and execute marketing initiatives that support referral growth, community awareness, and organizational reputation.
Manage or oversee the production of collateral, website content, social media, and event presence in coordination with clinical and BD teams.
Track marketing spend and ROI; present regular updates to the CEO and leadership team.
Serve as the primary point of contact for any external marketing or design vendors.
Oversee the credentialing and re-credentialing process for offices, ensuring timely completion and accurate record-keeping.
Coordinate with payers for provider enrollment and maintain enrollment status across Medicare, Medicaid, and commercial contracts.
Serve as the organizational point of contact for credentialing bodies, state licensing boards, and accreditation agencies.
Build and maintain a credentialing calendar to proactively manage expiration dates, renewals, and compliance deadlines.
Manage the organization's real estate portfolio, including office leases, equipment leases, and vendor service agreements.
Track key lease terms, renewal windows, and landlord obligations; surface risks and opportunities to the CEO in advance.
Coordinate facility needs assessments as the organization grows.
Serve as the internal liaison with legal counsel on lease negotiations, amendments, and new site agreements.
Coordinate board meeting logistics, including agenda preparation, material compilation, and minute review.
Track board action items and ensure timely follow-through.
Maintain governance calendar and support compliance with regulatory or accreditation requirements.