EVP, Chief Information Technology Officer

Lake Trust Credit Union • Brighton, MI

7d

About The Position

The Chief Information Technology Officer is an executive leadership role responsible for advancing the credit union’s technology innovation and solutions philosophy and defining a strategy for continuous technological evolution, with a focus on member service. The CITO leads innovative development as well as internal IT infrastructure and operations, and serves on the credit union’s Leadership Team, contributing to the institution’s strategic direction. The role combines strategic leadership with a willingness to engage in hands-on work when needed.

The CITO oversees technology functions and teams, drives agile development, enterprise analytics, automation, business intelligence, and digital transformation, and partners proactively with business leaders to align technology with organizational strategy. The position also establishes governance and operating standards, manages technology risk and compliance, budgets and vendor relationships, and communicates strategy and performance to executive leadership and the Board of Directors.

Requirements

• Bachelor’s degree.
• At least 15 years of experience leading technology innovation in organizations of scale.
• Experience supporting a Microsoft environment.
• Expert skill in managing vendor relationships to maximize return on investment and maintain long-term working relationships.
• Knowledge of industry standards, technologies, and operational norms, particularly hosted core system operations.
• Complete understanding of information services principles, theories, and concepts.
• Success creating and communicating a long-term vision and strategy, with reasonable incremental steps to achieve it.
• Ability to identify opportunities to use existing and emerging technologies to maximize effectiveness and profitability.
• Demonstrated leadership impact in building leadership teams, influencing organizationally without direct supervisory relationships, and delivering senior- and Board-level presentations.
• Ability to analyze, interpret, and synthesize data and translate findings into actionable information.
• Collaborative decision-making ability to build partnerships across organizational boundaries at senior and operational levels.
• Strong process and analytical skills, interpersonal and communication skills, and ability to collaborate with stakeholders at all levels.
• Aptitude for analytics and reporting, extensive leadership experience, and a strong personal presence.
• Ability to create and communicate a clear, inspiring vision and translate it into a practical, results-focused action plan.
• Ability to lead initiatives while engaging constituencies including Operations, Marketing, Finance, Human Resources, and Corporate Leadership, and to lead through influence without relying on command-and-control.
• Outstanding influencing and negotiating capabilities, sensitivity in working through teams, and an open, flexible approach to change leadership.
• Strong strategic thinking, including ability to formulate long-term digital strategies while accounting for tactical and operational realities.
• High competency in process and performance management, including managing resources and projects, setting measurable objectives, delegating responsibility, recognizing performance, and addressing low performance.

Nice To Haves

• An MBA is highly preferred.

Responsibilities

• Develop and execute an enterprise technology strategy aligned with Lake Trust’s compass, strategic priorities, and long-term growth objectives.
• Provide executive oversight of IT infrastructure, networking, cloud technologies, cybersecurity, enterprise systems, telecommunications, application support, service delivery, and technical operations.
• Lead enterprise agile development practices and oversee delivery of scalable, secure, member-focused technology solutions.
• Establish high-performing agile teams focused on innovation, continuous improvement, collaboration, accountability, and operational excellence.
• Direct the software development lifecycle, including planning, prioritization, design, development, testing, implementation, release management, and optimization.
• Lead business intelligence and data strategy, including enterprise reporting, analytics, dashboards, data governance, and development of actionable insights.
• Partner with executive leadership to use data, analytics, automation, and emerging technologies to improve decisions, operational effectiveness, and member experience.
• Drive digital transformation initiatives that improve scalability, efficiency, service delivery, and competitive positioning.
• Establish technology governance frameworks, operational standards, and investment priorities that balance innovation, risk management, compliance, and financial stewardship.
• Ensure the integrity, security, reliability, and availability of organizational systems and data through cybersecurity and risk management practices.
• Oversee disaster recovery, business continuity, cybersecurity incident response, and technology resilience planning.
• Ensure IT engages early in enterprise projects, provides technical expertise, identifies risks and dependencies, aligns solutions with architecture and security standards, and supports timely decision-making through project planning and delivery.
• Maintain compliance with applicable regulatory requirements, audit standards, and industry best practices for information technology and information security.
• Serve as executive liaison with IT teams of CUSO partnerships, supporting innovation, investment optimization, competitive positioning, platform integration, architectural alignment, and delivery of secure, scalable solutions.
• Develop and manage technology budgets, vendor relationships, contract negotiations, and technology investment planning.
• Build partnerships across business functions to align technology solutions with organizational needs and strategic objectives.
• Lead, coach, and develop technology leaders and team members through succession planning, performance management, mentoring, and professional development.
• Present technology strategies, risks, priorities, and performance metrics to executive leadership and the Board of Directors.
• Evaluate emerging technologies, industry trends, and innovation opportunities.
• Represent Lake Trust on community and industry-related initiatives and boards.

Benefits

• Financial wellbeing services
• 401(k) matching with up to 5% match
• Reduced health insurance
• Employee wellbeing services
• DE&I initiatives
• Work-life balance
• Ability to collaborate and build togetherness in a positive work environment
• Opportunities for diverse experiences and career advancement through openness to change
• Member wellbeing focus associated with increased engagement, improved team dynamics, motivation, and community culture

What This Job Offers

• Job Type: Full-time
• Career Level: Executive