Chief Technology and Information Officer

The Salvation Army

11d

About The Position

The Chief Technology and Information Officer (CTIO) provides enterprise leadership and strategic direction for technology, information systems, data, cybersecurity and digital capabilities across The Salvation Army Canada and Bermuda Territory. The role ensures technology strategy and investment support the organization’s mission, strategic priorities and operational needs. The CTIO is accountable for technology, cybersecurity and resilience, enterprise systems, data and digital capability, technology operations, vendor partnerships, financial stewardship and development of a high-performing technology function. Working across a large, geographically dispersed and decentralized organization, the CTIO builds trusted relationships with leaders and stakeholders, balances enterprise consistency with operational realities, and advances technology adoption and organizational efficiencies in keeping with The Salvation Army’s mission, values and culture. The CTIO also contributes to organizational strategy beyond the technology portfolio, leads technology transformation and advises senior leadership on technology, cybersecurity, data, digital issues, risks and investment decisions. The position leads enterprise technology strategy and operations, cybersecurity and technology risk, data governance and analytics, responsible AI and automation, technology investment and vendor relationships. A bachelor’s degree in a relevant discipline is required; a master’s degree or relevant certifications may be an asset. The target hiring range is $244,046.40 to $305,052.80, with a maximum of $366,059.20. Salary placement depends on market conditions, internal equity, and the candidate’s relevant experience, skills and qualifications.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Administration, Engineering or a related discipline.
Significant progressive leadership experience in technology, information systems, digital or a related discipline, including substantial senior executive or enterprise leadership experience.
Demonstrated success developing and executing enterprise technology strategies and leading transformation or modernization.
Experience leading technology in a large, complex, multi-site and/or geographically dispersed organization.
Broad executive-level understanding of enterprise applications, infrastructure, cloud, cybersecurity, data, integration, digital capability and technology operations.
Demonstrated experience overseeing cybersecurity, technology risk, resilience and business continuity.
Experience with enterprise data governance, analytics and emerging technologies, including artificial intelligence.
Significant experience managing technology budgets, investment decisions, strategic vendors and major contracts.
Proven success building and developing high-performing leadership teams.
Demonstrated experience leading complex organizational change and influencing senior stakeholders.
Demonstrated experience advising executive leadership and governance bodies on technology strategy, investment, cybersecurity, risk and organizational implications.
Demonstrated alignment with and ability to lead authentically within The Salvation Army’s mission, values and Christian foundations.
Understanding that The Salvation Army’s social and community services are expressions of its mission to share the love of Jesus Christ, meet human needs and be a transforming influence in communities.
Ability to operate effectively within a large, complex, values-based and decentralized organization, with commitment to ethical leadership, stewardship, collaboration and service.
Ability to connect technology, data and digital priorities to organizational strategy and mission outcomes; prioritize competing demands and balance innovation, risk, cost, capacity and readiness.
Ability to build organizational capability, develop senior leaders, establish clarity and accountability, and influence stakeholders across a decentralized organization.
Strong communication skills, including translating complex technology issues into understandable organizational implications and decisions for technical and non-technical audiences.
Strong business, financial and commercial acumen, including technology investment, vendor management and benefits realization.
Data-driven and digitally fluent leadership, including the ability to establish trusted information, enable analytics and guide responsible AI and automation adoption with governance and human oversight.
Integrity, humility, stewardship, service orientation, comfort with complexity and ambiguity, and the ability to bring clarity, structure and direction.

Nice To Haves

Master’s degree in Business Administration, Technology, Information Systems or a related field.
Relevant executive technology, cybersecurity, enterprise architecture, governance or program management certifications.
Experience in a decentralized, faith-based, not-for-profit, healthcare, public sector or similarly complex service organization.
Experience establishing or maturing enterprise data strategies, data governance, analytics capability and information management practices across a complex organization.
Experience reviewing, governing and deploying artificial intelligence or advanced automation capabilities with attention to ethics, privacy, cybersecurity, risk, adoption, benefits realization and operational readiness.
Equivalent combination of education and significant relevant executive experience may be considered.

Responsibilities

Lead in alignment with The Salvation Army’s mission, vision, values, Christian identity and spiritual foundations, ensuring technology decisions enable ministry, services and organizational mission.
Contribute to enterprise strategy and decisions, balancing organization-wide standards with operational, geographic and ministry-specific needs.
Build and lead a high-performing technology leadership team, establishing accountability, a service-oriented culture, succession planning and workforce planning.
Advise senior leadership by translating technology, cybersecurity, data and digital issues into organizational choices, risks, opportunities and investment decisions.
Lead organizational change associated with technology transformation and build relationships with operational leaders and users to improve technology effectiveness.
Develop and execute a multi-year enterprise technology strategy aligned with organizational priorities and mission.
Stabilize and simplify the technology environment; strengthen reliability, integration, interoperability and sustainable adoption; and optimize existing platforms and investments before introducing new solutions.
Establish technology roadmaps, portfolio governance and prioritization, and oversee technology projects and investments, stakeholder engagement and benefits realization.
Provide executive oversight of cybersecurity, information security, privacy, technology risk and resilience, including appropriate controls, governance and compliance.
Maintain effective disaster recovery, business continuity and technology resilience capabilities, embedding security, privacy, data protection and risk considerations in investments and vendor relationships.
Ensure reliable, secure, responsive and cost-effective delivery of enterprise applications, infrastructure, networks, cloud services, end-user technology and service management.
Establish service standards, performance measures and continuous improvement practices, and maintain an enterprise technology architecture that supports integration, scalability, security and future needs.
Lead technology operating and capital budgets and multi-year investment planning; oversee business cases, cost-benefit analysis and benefits realization.
Establish sourcing strategies and manage strategic vendor relationships, contract performance and commercial negotiations; drive cost effectiveness and effective management of technology assets and services.
Connect technology, data and digital priorities to organizational strategy, mission outcomes, service delivery and measurable value; use them to simplify processes, strengthen service delivery and improve decision-making.
Lead enterprise data strategy, governance, stewardship, quality, analytics and reporting to enable trusted, actionable information.
Establish and oversee responsible AI and automation governance, ensuring use cases are mission-aligned, secure, ethical, legally compliant, practical and supported by appropriate human oversight.
Establish governance and performance measures to help senior leaders monitor technology value, data maturity, digital adoption and AI readiness.