Chief Information Officer

FFB Bank•Fresno, CA

just now•$275,000 - $375,000

About The Position

The Chief Information Officer (CIO) provides leadership, governance, and management oversight of FFB Bank’s technology environment. The role covers IT operations and infrastructure, cybersecurity coordination, digital banking systems, enterprise applications, data governance, technology risk management, business continuity and disaster recovery, third-party technology relationships, and responsive technology support for employees, business lines, and Bank operations. Reporting directly to the COO, the CIO leads FFB Technology Operations, Services and Governance and partners with business leaders to ensure technology investments advance strategic objectives, operational efficiency, customer experience, regulatory compliance, growth, and risk management. The CIO develops and executes a comprehensive technology strategy that supports responsible innovation and a strong control environment consistent with regulatory expectations and the Bank’s risk appetite. The position is accountable for the availability, resiliency, scalability, security, and cost-effectiveness of technology capabilities, and for protecting the confidentiality, integrity, and availability of Bank and customer information. The role also advises executive management and the Board, leads technology personnel, oversees technology budgets and vendors, and supports technology modernization and digital transformation. The position is performed in an office or home office environment and involves writing, typing, speaking, lifting moderate weights, and operating office equipment, as well as sitting, walking, and reaching. Reasonable accommodation may be made for individuals with disabilities. Travel is up to 10%, typically regional or local, for company meetings, training sessions, and corporate events.

Requirements

10 or more years of progressively responsible technology experience, including at least 5 years in a senior leadership role with enterprise-wide responsibility.
Bachelor’s degree from an accredited college or university in a relevant field is preferred.
Strong organizational and time-management skills and the ability to lead, delegate, motivate, resolve problems, and train 4 or more employees using positive supervisory techniques.
Ability to establish performance standards, measure outcomes, take corrective action, and appropriately reward employees.
Comprehensive knowledge of management procedures and the ability to plan department activities, develop strategies, and create policies and procedures.
Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.
Effective oral, written, and interpersonal communication skills, including the ability to interpret documents and procedures, write reports and correspondence, and communicate clearly with customers, vendors, and employees.
Strong teamwork and relationship skills, with the ability to lead collaborative efforts, foster alignment, and drive results.
Ability to take initiative and drive change through consensus building, negotiation, and conflict resolution.
Commitment to continuous learning and professional development for self and team members.
Ability to demonstrate authenticity and integrity and maintain trust and credibility with team members, customers, and direct reports.
Willingness to take on special projects and other duties beyond core responsibilities as needed.
Ability to manage multiple priorities and meet deadlines in a dynamic environment.
Ability to adapt to changing priorities and procedures.
Current driver’s license and a vehicle with appropriate insurance coverage if driving is required for assigned duties.

Nice To Haves

Professional certifications such as CISSP, CISM, CRISC, CISA, CGEIT, PMP, or comparable technology, security, risk, governance, or project management credentials.
Financial institution experience, including experience with banking platforms, digital banking, payments, regulatory examinations, technology risk, cybersecurity, vendor management, and major system implementations.

Responsibilities

Develop and execute the Bank’s technology strategy, multi-year roadmap, annual operating plan, and investment priorities in alignment with the strategic plan and risk appetite.
Advise executive management and the Board of Directors on technology strategy, cybersecurity, operational resilience, digital transformation, emerging risks, and significant technology investments.
Lead technology modernization, digital transformation, and technology partnership initiatives.
Evaluate emerging technologies, market developments, and banking industry trends for opportunities to improve client experience, employee productivity, operational efficiency, scalability, and competitive positioning.
Establish technology portfolio governance, business use standards, project prioritization, and benefit-realization practices.
Direct technology infrastructure, networks, cloud services, telecommunications, enterprise applications, end-user computing, and support services.
Maintain enterprise architecture and technology standards that support secure integration, scalability, reliability, interoperability, and lifecycle management.
Ensure technology systems and support services meet performance, availability, capacity, recovery, response, resolution, and service-level objectives.
Oversee incident, problem, change, release, configuration, asset, patch, and vulnerability management, along with support intake, escalation, root-cause follow-up, user communications, and service-performance reporting.
Identify and address technical debt, unsupported systems, single points of failure, and other technology concentration or resiliency risks.
Partner with Enterprise Risk and other control stakeholders to maintain a risk-based information security and cybersecurity program.
Ensure administrative, technical, and physical safeguards protect Bank, customer, and employee information.
Manage security architecture, identity and access management, vulnerability remediation, threat detection, logging, incident response, and secure configuration practices.
Coordinate technology responses to cybersecurity incidents and significant operational disruptions, including communications, containment, recovery, and lessons learned.
Establish and maintain a technology risk management and control framework consistent with applicable requirements and the Bank’s enterprise risk management program.
Ensure technology controls are designed, documented, implemented, tested, monitored, and remediated appropriately.
Serve as the primary management liaison for technology-related regulatory examinations, internal and external audits, and independent assessments.
Ensure sustainable remediation of examination findings, audit issues, risk acceptances, control deficiencies, and management action plans.
Maintain current technology policies, standards, procedures, inventories, diagrams, and governance records.
Own the lifecycle management of critical technology vendors, including due diligence facilitation, selection, contracting, implementation, monitoring, performance management, escalation, renewal, transition, and termination.
Participate in negotiations for material technology and cybersecurity agreements, addressing service levels, security, audit rights, regulatory access, resilience, subcontractors, data ownership, transition assistance, and concentration risk.
Ensure fintech partnerships and outsourced technology arrangements meet contractual obligations and approved governance, risk, compliance, and customer-protection requirements.
Ensure technology recovery strategies, backups, redundancy, recovery testing, cyber-recovery capabilities, and telecommunications resilience support continuity, disaster recovery, crisis management, and operational resilience objectives.
Coordinate technology recovery during significant business interruptions and report readiness, exceptions, test results, and material risks to management and the Board.
Support enterprise data governance covering data quality, ownership, lineage, accessibility, retention, security, reporting, and responsible use.
Establish governance and technical standards for artificial intelligence, automation, analytics, and emerging technologies, including use-case approval, data protection, access controls, human oversight, monitoring, and change management.
Promote responsible experimentation and innovation while ensuring appropriate legal, compliance, risk, information security, privacy, and vendor reviews before implementation.
Develop and manage the annual technology budget, forecasts, capital plan, staffing plan, vendor expenditures, performance metrics, executive dashboards, and total cost of ownership.
Lead, coach, and develop technology personnel; set performance and development expectations; support succession and workforce planning; and build effective stakeholder relationships.
Perform other duties as assigned and maintain regular, reliable attendance.
Embody the Bank’s TRAC values—Teamwork, Relationship, Authenticity, and Commitment—in daily interactions and decision-making.
Complete administrative tasks promptly, including required Bank Compliance Training, and respond professionally and promptly to internal and external inquiries.
Represent the Bank ethically and through community involvement.
Support EEO policies and foster a respectful, inclusive workplace that values cultural differences, prevents harassment, and supports a diverse workforce.
Follow Bank policies, procedures, processes, and applicable laws and regulations; maintain confidentiality and data privacy; and carry out role-specific AML/CFT responsibilities.