Chief Information Officer

Richwood Bank•Richwood, OH

About The Position

The Chief Information Officer (CIO) is a visionary, energetic, growth-minded executive who uses technology as a catalyst for growth, competitive advantage, and improved employee and customer experiences. The CIO leads Richwood Bank’s technology strategy, develops an exceptional IT team, encourages new ways of thinking, and helps position the Bank to compete and thrive in an increasingly digital world. The position is expected to participate actively in Richwood Bank’s culture and serve as a member of senior management, aligning technology investments with organizational priorities and measurable business outcomes. The CIO provides executive oversight of technology strategy and operations, including infrastructure, networks, applications, core systems, help desk operations, integration, backups, archiving, disaster recovery, asset management, cybersecurity, technology risk, and service delivery. The role leads regulatory examinations and external audits, manages vendors and technology budgets, and supports enterprise initiatives and continuous improvement. The CIO also serves as the Bank’s designated Privacy Officer, overseeing the privacy program, privacy controls, incident coordination, training, documentation, and reporting. In addition, the CIO supports and enhances the Vendor Risk Management Program, including due diligence, risk assessment, ongoing monitoring, records, and recommendations.

Requirements

Bachelor’s degree in information technology, Information Systems, Computer Science, Business, or a related field, or equivalent relevant professional experience.
At least eight years of progressively responsible information technology experience, including significant technology management responsibilities.
At least three years of demonstrated people leadership experience.
Experience developing and executing technology strategies aligned with organizational objectives.
Demonstrated ability to lead complex technology initiatives, manage resources, and produce measurable results.
Strong working knowledge of enterprise technology architecture, infrastructure, cybersecurity practices, system integration, data management, and technology risk.
Experience managing technology vendors, budgets, contracts, and strategic partnerships.
Strong executive communication, organizational, analytical, and problem-solving skills.
Proven commitment to developing people, improving processes, and delivering excellent service.
Candidates are subject to background and credit checks; employment is contingent upon results that meet company standards and applicable laws.

Nice To Haves

Technology leadership experience within banking, financial services, or another highly regulated industry.
Familiarity with community banking operations, core banking platforms, and digital banking solutions.
Experience leading IT regulatory examinations and external audits, including direct interaction with examination personnel, presentation of technology risk management practices, and resolution of regulatory findings.
Experience working with Jack Henry technologies, Q2 digital banking, Microsoft 365, or comparable enterprise platforms.
Demonstrated success implementing AI, automation, analytics, or digital transformation initiatives.
Familiarity with banking regulatory expectations, FFIEC guidance, privacy requirements, cybersecurity frameworks, and third-party risk management.
Experience leading organizational change and creating high-performing, collaborative technology teams.

Responsibilities

Adhere to Richwood’s management routines; guide, coach, and develop team members; deliver discipline and corrective action when appropriate; and complete performance reviews.
Translate business strategy into a forward-looking technology roadmap that supports growth, operational efficiency, customer experience, and competitive advantage.
Lead, coach, develop, and hold accountable a high-performing IT team.
Identify, evaluate, and responsibly implement AI, automation, analytics, and digital solutions.
Provide executive oversight of enterprise infrastructure, networks, applications, core systems, help desk operations, system integration, backups, archiving, disaster recovery, asset management, and service delivery.
Provide executive oversight of technology risk, information security implementation, cybersecurity resilience, secure system architecture, business continuity, and disaster recovery.
Lead IT regulatory examinations and external audits; communicate the effectiveness of technology governance and controls; coordinate timely remediation of findings.
Manage technology vendors, contracts, budgets, service levels, and strategic partnerships; ensure third parties deliver measurable value and comply with Bank standards.
Participate in strategic and operational governance as a member of senior management and partner with business leaders to align technology investments with organizational priorities and measurable outcomes.
Monitor emerging trends in financial services and adjacent industries and recommend innovative customer solutions and business tools.
Oversee implementation, administration, maintenance, security, and lifecycle management of technology hardware, software, applications, and enterprise systems.
Ensure timely, effective support for internal customers and coordinate escalated issues with external vendors.
Ensure technology assets are maintained, inventoried, secured, and tracked.
Oversee ticket-tracking practices and ensure recurring or complex issues are documented in IT policies, procedures, or technical guidance.
Participate in project governance and provide technology leadership for enterprise initiatives, including service on the Project Resources Committee.
Establish standards for collecting and analyzing technology information, trends, service levels, risks, and performance metrics, and report results to management.
Identify opportunities for improvement, lead innovative change, and ensure work is accurate, complete, and appropriately validated.
Comply with and help enforce Richwood Bank policies, procedures, regulatory requirements, and internal controls.
Oversee the Bank’s privacy program in collaboration with Legal, Compliance, Risk, and Information Security.
Ensure appropriate implementation of applicable privacy and data protection requirements, including the Gramm-Leach-Bliley Act and related banking regulations.
Develop, maintain, implement, and periodically review privacy policies, procedures, and controls.
Coordinate privacy impact assessments and evaluate risks associated with new products, services, systems, technology partners, and data uses.
Oversee privacy incident response coordination, including escalation, investigation, documentation, and support for notification decisions.
Support privacy training and promote responsible handling of customer information throughout the organization.
Maintain documentation for regulatory examinations and audits and regularly report privacy risks, strategies, and remediation efforts to senior leadership.
Support the development, implementation, and continuous enhancement of the Vendor Risk Management Program in alignment with industry and regulatory requirements.
Evaluate prospective and existing vendors through due diligence, risk assessments, and analysis of organizational risk.
Monitor critical vendor performance and compliance, including adherence to service-level agreements and organizational standards.
Partner with business units to coordinate vendor risk management, communication, issue escalation, and resolution.
Maintain records of vendor evaluations and monitoring; report vendor risk profiles and compliance; and recommend improvements.
Monitor third-party risk trends and regulatory changes and recommend program enhancements.
Perform other duties and responsibilities as assigned; duties may change or be added at any time with or without notice.