Chief Information Officer

Richwood Bank•Richwood, OH

About The Position

The Chief Information Officer (CIO) is a visionary, growth-minded executive who uses technology as a catalyst for growth, competitive advantage, and improved employee and customer experiences. The CIO leads Richwood Bank’s technology strategy, develops a high-performing IT team, encourages new ways of thinking, and helps position the Bank to compete and grow in a digital environment. The role participates in senior management and strategic and operational governance, aligning technology investments with organizational priorities and measurable outcomes. The CIO also serves as the Bank’s designated Privacy Officer and supports the development and continuous enhancement of the Vendor Risk Management Program. The position provides executive oversight of technology operations, infrastructure, networks, applications, core systems, help desk and service delivery, system integration, backups, archiving, disaster recovery, asset management, cybersecurity, technology risk, and secure system architecture. It leads technology regulatory examinations and external audits, communicates the effectiveness of relevant controls and practices, and coordinates remediation of findings. The CIO oversees technology vendors, contracts, budgets, service levels, and strategic partnerships, and identifies opportunities to apply AI, automation, analytics, and digital solutions responsibly. As Privacy Officer, the CIO oversees the privacy program in collaboration with Legal, Compliance, Risk, and Information Security; supports implementation of applicable privacy and data protection requirements; maintains privacy policies and controls; coordinates privacy impact assessments and incident response; supports training; and reports privacy risks and remediation to senior leadership. The role also supports vendor due diligence, risk assessments, ongoing vendor monitoring, documentation, reporting, and program improvements. The CIO adheres to Richwood Bank’s management routines and policies, provides guidance and coaching, conducts performance reviews, and administers corrective action when appropriate. Duties may change or be assigned at any time. Candidates are subject to background and credit checks, and employment is contingent upon results that meet company standards and applicable laws.

Requirements

Bachelor’s degree in information technology, Information Systems, Computer Science, Business, or a related field, or equivalent relevant professional experience.
At least eight years of progressively responsible information technology experience, including significant technology management responsibilities.
At least three years of demonstrated people leadership experience.
Experience developing and executing technology strategies aligned with organizational objectives.
Demonstrated ability to lead complex technology initiatives, manage resources, and produce measurable results.
Strong working knowledge of enterprise technology architecture, infrastructure, cybersecurity practices, system integration, data management, and technology risk.
Experience managing technology vendors, budgets, contracts, and strategic partnerships.
Strong executive communication, organizational, analytical, and problem-solving skills.
Proven commitment to developing people, improving processes, and delivering excellent service.
Candidates are subject to background and credit checks; employment is contingent upon results that meet company standards and applicable laws.

Nice To Haves

Technology leadership experience within banking, financial services, or another highly regulated industry.
Familiarity with community banking operations, core banking platforms, and digital banking solutions.
Experience leading IT regulatory examinations and external audits, including interaction with examination personnel, presenting technology risk management practices, and resolving regulatory findings.
Experience with Jack Henry technologies, Q2 digital banking, Microsoft 365, or comparable enterprise platforms.
Demonstrated success implementing AI, automation, analytics, or digital transformation initiatives.
Familiarity with banking regulatory expectations, FFIEC guidance, privacy requirements, cybersecurity frameworks, and third-party risk management.
Experience leading organizational change and creating high-performing, collaborative technology teams.

Responsibilities

Translate business strategy into a forward-looking technology roadmap supporting growth, operational efficiency, customer experience, and competitive advantage.
Lead, coach, develop, and hold accountable a high-performing IT team; conduct management routines, coaching, performance reviews, and corrective action when appropriate.
Identify, evaluate, and responsibly implement AI, automation, analytics, and digital solutions.
Provide executive oversight of enterprise infrastructure, networks, applications, core systems, help desk operations, system integration, backups, archiving, disaster recovery, asset management, and service delivery.
Oversee technology risk, information security implementation, cybersecurity resilience, secure system architecture, business continuity, and disaster recovery.
Lead IT regulatory examinations and external audits; communicate technology governance, cybersecurity, privacy, continuity, vendor management, change management, and emerging technology risk practices; coordinate timely remediation of findings.
Manage technology vendors, contracts, budgets, service levels, and strategic partnerships, ensuring measurable value and compliance with Bank standards.
Participate in senior management strategic and operational governance and partner with business leaders to align technology investments with organizational priorities and measurable outcomes.
Monitor emerging trends in financial services and adjacent industries and recommend customer solutions and business tools.
Oversee implementation, administration, maintenance, security, and lifecycle management of technology hardware, software, applications, and enterprise systems.
Ensure timely, effective internal technology support and coordinate escalated issues with external vendors.
Ensure technology assets are maintained, inventoried, secured, and tracked; oversee ticket-tracking practices and documentation of recurring or complex issues in IT policies, procedures, or technical guidance.
Participate in project governance and provide technology leadership for enterprise initiatives, including service on the Project Resources Committee.
Establish standards for collecting and analyzing technology information, trends, service levels, risks, and performance metrics, and report results to management.
Identify improvement opportunities, lead change, and ensure work is accurate, complete, and appropriately validated.
Comply with and help enforce Bank policies, procedures, regulatory requirements, and internal controls.
Oversee the Bank’s privacy program in collaboration with Legal, Compliance, Risk, and Information Security.
Implement and periodically review privacy policies, procedures, and controls and support compliance with applicable privacy and data protection requirements, including the Gramm-Leach-Bliley Act and related banking regulations.
Coordinate privacy impact assessments and evaluate risks related to new products, services, systems, technology partners, and data uses.
Coordinate privacy incident response, including escalation, investigation, documentation, and support for notification decisions.
Support privacy training and promote responsible handling of customer information; maintain examination and audit documentation and report privacy risks, strategies, and remediation to senior leadership.
Support development, implementation, and continuous enhancement of the Vendor Risk Management Program in alignment with industry and regulatory requirements.
Conduct or support vendor due diligence, risk assessments, and analysis of organizational risk; monitor critical vendor performance and compliance with service-level agreements and organizational standards.
Partner with business units on vendor risk communication, issue escalation, and resolution; maintain vendor records, report on risk profiles and compliance, and recommend improvements.
Monitor third-party risk trends and regulatory changes and recommend program enhancements.