Chief Growth Officer

Swanky

About The Position

Swanky is seeking a Chief Growth Officer to accelerate commercial performance and lead the next phase of the company’s growth. The role joins Swanky’s Executive Board and has overall responsibility for new business strategy and performance, including sales, marketing, strategic partnerships, and development of the go-to-market organisation. Its primary objective is to increase the value, volume, and quality of new business wins while building a high-performing commercial organisation that can deliver consistent, predictable, and profitable growth. The Chief Growth Officer will combine strategic planning with hands-on commercial execution: developing long-term growth strategy, leading enterprise pitches, negotiating with prospective clients, and helping close deals. Reporting directly to the CEO, the role works closely with the Chair, investors, and the wider leadership team. Success will be measured by new business and account growth, deal value and win rates, pipeline quality and predictability, marketing- and partnership-led opportunities, team performance, and development of a scalable commercial engine.

Requirements

Outstanding commercial track record, including personally winning significant, complex client engagements and building or leading teams that consistently outperform.
Proven leadership capability, including attracting commercial talent, building a winning culture, and developing people.
Experience driving transformational growth and taking a business through meaningful commercial expansion.
Strategic and operational excellence, including developing growth plans and turning them into practical action and measurable results.
Deep understanding of consultative selling for complex technology, consulting, or professional services propositions.
Entrepreneurial energy, ownership, and determination to make things happen.
Executive presence and sound judgement; compelling communication, confident negotiation, and collaborative leadership with senior clients, colleagues, and Board members.

Nice To Haves

Experience within the Shopify, Adobe, Salesforce, commerce, CX, or digital transformation ecosystems.
Experience scaling a technology services, consultancy, or digital agency business.
Prior experience working with Private Equity is advantageous but not required.

Responsibilities

Own new business performance, delivering targets for new client acquisition and growth within existing accounts.
Personally lead and close strategically important opportunities, particularly complex, high-value enterprise engagements.
Improve prospecting, qualification, proposition development, and conversion to increase the quantity, quality, and value of new client wins.
Build a consistent and predictable pipeline through effective forecasting, commercial reporting, and performance management.
Ensure growth delivers strong commercial outcomes, with attention to pricing, profitability, client quality, and long-term value.
Develop and execute a go-to-market strategy covering sales, marketing, partnerships, and revenue operations.
Build, recruit, coach, and inspire the commercial team, fostering ambition, accountability, and continuous improvement.
Lead and coordinate multidisciplinary pitch teams to create compelling proposals and win major engagements.
Introduce approaches, capabilities, and best practices that improve commercial effectiveness.
Establish scalable systems, processes, and operating rhythms that support growth without unnecessary bureaucracy.
Own marketing strategy, aligning brand development, demand generation, and thought leadership with commercial objectives.
Strengthen Swanky’s positioning and reputation in the Shopify ecosystem and enterprise commerce market.
Develop strategic relationships with Shopify, technology partners, industry leaders, and prospective clients.
Increase partner-sourced opportunities and diversify the pipeline across inbound, outbound, referrals, and partnerships.
Identify market opportunities, propositions, and growth channels that strengthen Swanky’s competitive position.
Contribute to company strategy and leadership as a member of the Executive Board.
Work with the CEO, Chair, and investors to deliver the business plan and create long-term shareholder value.
Collaborate with operational and delivery leaders to ensure commercial commitments become successful, profitable client relationships.
Support future growth initiatives, including commercial integration of potential acquisitions and development of new service capabilities.
Build a commercial organisation capable of supporting Swanky’s ambitions during the current investment period and beyond.