Chief Growth Officer (CGO)

LMSI dba Lighthouse Lab Services • Charlotte, NC

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About The Position

Lighthouse Lab Services is seeking a Chief Growth Officer (CGO) to build and lead an integrated enterprise growth engine that protects current revenue while creating repeatable, profitable organic growth across the company’s services, markets, and strategic adjacencies. The CGO is accountable for commercial performance, including organic revenue growth, customer retention and expansion, forecast accuracy, profitable revenue growth, market strategy, pricing, marketing effectiveness, strategic partnerships, and commercialization of new capabilities. The role will help evolve Lighthouse from separate commercial activities and service-line relationships into a disciplined growth system capable of supporting $200M+ in revenue.

The CGO will translate corporate strategy into growth priorities and own the commercial operating framework, including CRM discipline, pipeline management, forecasting, funnel analytics, and performance metrics. The role leads efforts in organic growth, strategic accounts and retention, pricing and revenue quality, marketing and demand generation, partnerships and market development, commercial talent and organizational design, and commercial aspects of M&A. The CGO is expected to operate as an enterprise executive, balancing growth with delivery capacity, cash generation, margins, compliance, and long-term enterprise value.

Success includes establishing an approved growth strategy and target-market segmentation; clarifying commercial responsibilities and account ownership; implementing reliable CRM, pipeline, forecasting, pricing, and deal-governance practices; defining growth, retention, and strategic-account priorities; aligning sales compensation with growth, retention, and profitability; establishing marketing funnel measurement; advancing new growth opportunities; and creating a commercial M&A integration playbook focused on customer retention and cross-selling.

The preferred location is Charlotte, North Carolina. This is a full-time executive leadership role reporting to the Chief Executive Officer.

Requirements

• Collaborative, people-centered leadership with a track record of building strong teams, developing leaders, fostering cross-functional collaboration, and creating an environment where team members feel valued, supported, and accountable.
• Experience as a commercial growth leader in healthcare, diagnostics, laboratory services, or complex B2B services; experience in a multi-service organization is ideal.
• Demonstrated success driving organic growth, pricing discipline, strategic account development, customer retention, and sales-force effectiveness.
• Strong business and financial acumen, with the ability to translate strategy into plans balancing revenue, profitability, margins, and long-term value creation.
• Experience scaling a multi-service company, developing new revenue streams, and supporting acquisition diligence and integration.
• Ability to lead through growth and change, establish clear roles and expectations, develop talent, and build processes and capabilities for sustained performance.
• Hands-on, data-driven approach combining strategic thinking with practical execution, informed decision-making, and measurable results.
• Strong communication and relationship-building skills, including the ability to influence across the organization and build trusted relationships with customers, partners, executive leadership, and the Board.
• Experience in a private equity-backed environment, with an understanding of growth expectations, operating discipline, and value creation.

Nice To Haves

• Experience in a multi-service organization.
• Experience in healthcare, diagnostics, laboratory services, or complex B2B services.
• Experience in a private equity-backed environment.

Responsibilities

• Translate corporate strategy into growth priorities covering target markets, customer segments, service lines, geographies, channels, offerings, partnerships, and build/buy/partner decisions.
• Own the commercial operating framework, including CRM discipline, pipeline structure, opportunity qualification, sales stages and processes, forecasting, funnel analytics, win/loss analysis, deal reviews, territory and account rules, and commercial performance metrics.
• Deliver sustainable growth across existing services and develop new growth opportunities, including cross-selling and bundled solutions.
• Establish executive-level account ownership, customer health scoring, renewal discipline, account expansion plans, and early-warning mechanisms for at-risk revenue.
• Partner with Finance and Operations on pricing, margins, cost to serve, contract terms, implementation requirements, and customer economics; establish deal governance and criteria for declining deals.
• Position Marketing as a measurable growth capability across segmentation, demand generation, thought leadership, digital strategy, events, content, lead management, and sales enablement.
• Develop strategic partnerships with health systems, laboratories, manufacturers, pharmaceutical and biotechnology companies, technology vendors, and other ecosystem participants.
• Assess and redesign the commercial organization as needed; strengthen leadership and sales capabilities and establish clear roles and accountability across hunters, account managers, market leaders, and Marketing.
• Support market and commercial due diligence, evaluate revenue durability and synergies, and lead post-acquisition commercial integration and cross-selling acceleration.
• Operate as an enterprise executive, balancing growth ambitions with delivery capacity, cash generation, margins, compliance, and long-term enterprise value.
• Establish growth strategy, target-market segmentation, commercial responsibilities, account ownership, forecasting cadence, pricing and deal governance, aligned sales compensation, marketing measurement, new revenue opportunities, and a commercial M&A integration playbook.

Benefits

• Competitive executive base salary and performance-based annual incentive, with compensation reflecting experience, role scope, and market requirements.
• Medical, dental, and vision benefits.
• 401(k) with company match.
• Paid time off.
• Paid holidays.
• Volunteer time off.
• Other company-sponsored benefits in accordance with applicable policies and benefit plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed