Chief Experience Officer- Assisted Living

Chapters Living of Canton • Canton, GA

2d

About The Position

The Chief Experience Officer provides visionary leadership and oversees the efficient, effective day-to-day operations of the assisted living community. The role sets and implements strategic goals and objectives while upholding high standards of resident care and promoting residents’ health, safety, and well-being in partnership with the care team.

The position oversees hiring, orientation, ongoing training, coaching, and mentorship for community leaders and associates; ensures compliance with federal, state, and local regulations; and fosters communication and collaboration among associates, residents, families, and physicians. It also manages budgets and financial performance and develops relationships with local healthcare providers and other community resources.

Requirements

• Assisted Living Administrator Certification is required.
• At least 3 years of leadership experience in a healthcare setting; experience in assisted living, skilled nursing, or a related field is preferred.
• Strong strategic thinking and planning skills, with the ability to translate ideas into actionable plans.
• Excellent communication, interpersonal, and relationship-building skills.
• Demonstrated ability to collaborate and work cross-functionally with teams and stakeholders.
• Experience with data analysis, customer feedback, and customer experience metrics.
• Passion for delivering exceptional customer experiences and commitment to excellence.
• Ability to think creatively and innovatively and outside the box to drive results.

Responsibilities

• Ensure the efficient and effective day-to-day operations of the community.
• Provide visionary leadership and set and implement strategic goals and objectives.
• Uphold high standards of resident care and work with the care team to promote residents’ health, safety, and well-being.
• Oversee hiring, orientation, ongoing training, coaching, and mentorship for community leaders and associates.
• Ensure compliance with federal, state, and local regulations.
• Foster effective communication and collaboration with associates, residents, families, and physicians.
• Manage budgets and financial performance to support the community’s financial success.
• Develop and maintain relationships with local healthcare providers and other community resources.

Benefits

• Medical, dental, and vision insurance.
• Employer-paid life insurance.
• Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and dependent care accounts.
• Employee Assistance Program (EAP) when enrolled in the medical plan.
• Generous paid time off package.
• Bonus and incentive opportunities.
• Benefits start the first of the month following the hire date.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed