Chief Experience Officer- Assisted Living

Chapters Living of Canton • Canton, GA

2d

About The Position

The Chief Experience Officer leads the day-to-day operations of an assisted living community and provides visionary leadership by setting and implementing strategic goals and objectives. The role promotes high standards of resident care and works closely with the care team to support residents’ health, safety, and well-being.

The position oversees hiring, orientation, ongoing training, coaching, and mentorship for community leaders and associates. It is also responsible for regulatory compliance, effective communication and collaboration with associates, residents, families, and physicians, and management of budgets and financial performance. The role develops and maintains relationships with local healthcare providers and other community resources.

Requirements

• Assisted Living Administrator Certification is required.
• At least 3 years of leadership experience in a healthcare setting is required; assisted living, skilled nursing, or a related field is preferred.
• Strong strategic thinking and planning skills, including the ability to translate ideas into actionable plans.
• Excellent communication, interpersonal, and relationship-building skills.
• Ability to work collaboratively and cross-functionally with teams and stakeholders.
• Experience with data analysis, customer feedback, and customer experience metrics.
• Passion for delivering exceptional customer experiences and a commitment to excellence.
• Ability to think creatively and innovatively to drive results.

Responsibilities

• Ensure the efficient and effective day-to-day operations of the community.
• Provide visionary leadership by setting and implementing strategic goals and objectives.
• Uphold high standards of resident care and work with the care team to promote residents’ health, safety, and well-being.
• Oversee hiring, orientation, ongoing training, coaching, and mentorship of community leaders and associates.
• Ensure compliance with federal, state, and local regulations.
• Foster effective communication and collaboration with associates, residents, families, and physicians.
• Manage budgets and financial performance to support the community’s financial success.
• Develop and maintain relationships with local healthcare providers and other community resources.

Benefits

• Medical, dental, and vision insurance.
• Employer-paid life insurance.
• Flexible Spending Accounts (FSA/HSA/Dependent Care).
• Employee Assistance Program (EAP) when enrolled in a medical plan.
• Generous paid time off package.
• Bonus and incentive opportunities.
• Benefits begin the first of the month following the hire date.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed