Chief Executive Merchant

Floor & Decor • Fort Myers, FL

20h

About The Position

At Floor & Decor, the Chief Executive Merchant (CEM), also referred to as the Store Manager, leads a specialty big-box retail store selling hard-surface flooring and related accessories. The role is responsible for developing and leading a high-performing team to drive retail sales and achieve competitive results in a complex store. The CEM provides strong leadership and executes sales-generation and operational strategies while ensuring customer satisfaction, productivity, profitability, inventory control, and compliance with company procedures.

The position oversees store operations and management teams, establishes partnerships with store, regional, and Store Support Center associates, and uses the CARE model to support a friendly, helpful, knowledgeable, and efficient customer experience. The CEM recruits, selects, trains, and develops associates and managers; sets performance standards; coaches and holds team members accountable; maintains brand and operating standards; and ensures compliance with payroll, business planning, company policies, and systems.

Occasional travel by air or car may be required. The work environment frequently includes a warehouse and moving vehicles, with noise typically ranging from moderate to noisy. The role involves frequent standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling, as well as regular hand and finger use. It requires exerting 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to move objects. The role requires availability for retail hours, including opening and/or closing the store; regular attendance and full-time commitment are essential.

Requirements

• 3–5 years of management experience leading a big-box retail store.
• Excellent customer service skills and a creative, merchant-first mindset.
• Proven ability to lead a large team and direct operations at all levels in a high-volume, highly complex store.
• Strong background and substantial experience in merchandising, sales generation, operations, inventory control, budget management, and profit and loss (P&L) management.
• Demonstrated experience recruiting, selecting, hiring, onboarding, developing, and coaching a high-performing retail sales and operations team.
• Excellent communication, analytical, planning, organization, time management, follow-up, and delegation skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment, adapt to change with urgency, and work well under pressure.
• Availability to work retail hours as necessary and open and/or close the store effectively.
• Regular attendance and a full-time commitment.

Responsibilities

• Oversee retail store operations and store management teams to ensure sales goals are met and exceeded.
• Create and maintain successful partnerships with store, regional, and Store Support Center associates.
• Use the CARE model to help associates create a customer environment that is friendly, helpful, knowledgeable, and efficient.
• Recruit, interview, and select management team members and sales associates to ensure appropriate staffing and scheduling coverage, especially during peak traffic periods.
• Train and develop a high-performing management team and ensure high-quality supervision, training, and development of sales associates.
• Create practices to decrease associate turnover.
• Communicate performance standards, hold team members accountable, and provide regular coaching, feedback, and performance discussions.
• Ensure brand standards, brand consistency, store presentation standards, and operating standards are achieved or exceeded and maintained.
• Ensure compliance with payroll and business planning processes.
• Monitor, maintain, and follow company policies, expectations, and systems.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed