HHA Scheduler

Samaritan•Mount Laurel, NJ

16d•$18 - $27

About The Position

The CHHA Scheduler coordinates and schedules Certified Home Health Aide (CHHA) visits to help ensure patients receive timely and appropriate personal care services. The role processes requests for HHA services and frequency changes, reviews daily admissions, and coordinates aide assignments for new patients. It communicates patient information and functional status to assigned aides, records assignments and scheduling updates in the electronic medical record, and informs hospice teams and facility staff about assignments, changes, and unexpected staffing vacancies. The scheduler monitors aide availability and communicates with patients and families awaiting services. The position also runs daily DME communication reports and coordinates equipment exchanges for new admissions when requested, using Netsmart and Mobile Caregiver+ to support accurate scheduling. The role maintains communication with patients’ families, facility staff, CHHAs, and hospice team members; responds courteously and compassionately to requests and complaints; applies critical thinking to prioritize patient needs; and attends mandatory in-services and performs other assigned duties.

Requirements

High school diploma or equivalent.
Excellent customer service and interpersonal communication skills.
Strong organizational, multitasking, and time-management abilities.
Demonstrated critical-thinking and problem-solving skills.
Proficiency in Microsoft Office, particularly Excel, and database applications.
Strong computer skills and ability to learn and use electronic scheduling systems.
Ability to communicate with courtesy, compassion, and empathy.
Ability to work collaboratively with patients, families, healthcare professionals, and facility staff.

Nice To Haves

Two years of previous scheduling experience preferred.
Knowledge of medical terminology is helpful.

Responsibilities

Coordinate and schedule CHHA visits to support timely, appropriate personal care services.
Receive and process requests for HHA services and frequency changes from nursing staff and admissions.
Review daily admissions and coordinate aide assignments for new patients.
Communicate patient information and functional status to assigned CHHAs.
Accurately document CHHA assignments and scheduling updates in the electronic medical record.
Notify hospice teams of CHHA assignments and communicate scheduling changes, including PTO, callouts, and assignment changes.
Coordinate CHHA assignments and communicate unexpected staffing vacancies to designated facility staff.
Monitor CHHA availability and communicate with patients and families awaiting HHA services.
Run daily DME communication reports and coordinate equipment exchanges for new admissions when requested.
Use Netsmart and Mobile Caregiver+ for HHA scheduling.
Maintain communication with patients’ families, facility staff, CHHAs, and hospice team members.
Respond with courtesy, compassion, and empathy to service requests and complaints from internal and external customers.
Use critical thinking and problem-solving to assess complex situations and prioritize patient needs.
Attend mandatory in-services and perform other duties as assigned.